AVP, VIP Sibu Sarawak (Account Manager)

AVP, Virtual Ikhlas Point (Sibu, Sarawak)

Takaful Ikhlas General Berhad

Job Purpose

The position requires to secure general Takaful business for the state according to specific targets set by the company. Servicing all customers, agents, public sectors or government agencies, corporate organizations and financial institutions that transact general Takaful business. Recruit quality general agents of both motor (franchise and dealer) and non-motor to ensure meeting the specific target of general Takaful business production of the state.

Job Responsibilities

• To fulfil the annual Budget targets via:

Recruitment of agents.

Servicing existing agents.

To focus in recruiting motor franchise / dealers.

• Reporting on periodical basis on production status.
• Monitoring of collection control on agents.
• Participate in agents sales activities.
• To assist in expanding the business portfolio of Sibu territory and related to Sarawak state territory.

1. Business Development & Support

• Develop, promote and market all products, especially motor (franchise / dealer) and non-motor business products under Sibu/Sarawalk Region.
• Support Kuching branch sales team (but focus must be on Sibu territory) and distribution channels with product knowledge, training, and guidance.
• Work closely with corporate clients and intermediaries to provide solutions tailored to business needs.
• Recruitment of agents as specified in annual Budget targets according to guidelines, SOP, and other company policies.
• Servicing customers, agents, franchises, public sectors or government agencies,
• corporate organizations and financial institutions within specific portfolio or as instructed by company.
• Respond promptly to all agents and customers complaints, queries, needs and requirements.
• Adopt best practices in performing job functions while always ensuring compliance with rules and regulations.

2. Product & Technical Expertise

• Serve as the subject matter expert (SME) for non-motor products as well as motor (franchise and dealer) products.
• Provide technical support to sales team in Kuching Branch (sales, claims, operations) and agents.
• Conduct training on product knowledge, motivation, and development of agency force

3. Underwriting & Risk Assessment

• Evaluate, assess, and underwrite non-motor takaful proposals (fire, engineering, marine, liability, medical, etc.) in line with company guidelines.
• Analyze risk exposures and ensure adequate coverage, terms, and pricing.
• Review renewal cases and provide recommendations on acceptance, rejection, or modifications.

4. Portfolio & Performance Management

• Monitor non-motor portfolio performance to ensure profitability and compliance.
• Conduct reviews on loss ratios, claims trends, and underwriting results.
• Suggest improvements to pricing strategies and underwriting guidelines.
• Sharing on product knowledge, motivation, and development of agency force.
• Conduct market surveys, research, and development of business.
• Oversee, co-ordinate and communicate on effective introduction and launching of general takaful products, marketing activities, meetings, promotions, and sales campaigns.
• Make recommendations, provide feedback and report on updates and performance of general takaful business of the market.

5. Claims & Risk Management Support

• Provide input in complex or disputed non-motor claims.
• Support claims team with underwriting clarifications.
• Recommend risk improvement measures for clients (e.g., fire protection systems, workplace safety, marine cargo handling).

6. Training & Development

• Conduct training and knowledge-sharing sessions with staff, agents, and brokers.
• Mentor junior underwriters or officers in the non-motor team.

Qualification & Requirement

• Diploma or Degree in Insurance, Business Administration, Accounting, or a related field.
• Minimum eight (8) years of relevant working experience in the takaful, insurance, or related industries.
• Good communication, presentation, and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.