B2B Client Servicing & Growth, Associate

About Emerge Insurtech

Emerge is an AI-native specialist insurance intermediary built around emerging risks, emerging leaders, and emerging Asia. We build the technology, the operations and the distribution that let insurance brands run digitally, across our own brands: Oyen (pet insurance), Foundation (property and engineering insurance), Contingent (SME insurance), Voyage (trade and freight insurance) and more.

Increasingly we build that with AI: automating what used to be manual, so the team spends its time on judgment calls instead of admin.

Why should you join us

• If you enjoy being the first person a client turns to, and following their case from the first enquiry through to renewal, you will.
• If you want to learn how insurance really works by dealing with real clients and real policies every day, you will.
• If you'd rather spend a week removing a task than a year repeating it, our AI tools take the admin off you so you can spend your time on clients.
• If you want to learn how deals get won by working alongside our account leads, you will.
• If you want to be part of a small team where your judgment carries weight from week one, you will be.
• If you're interested in disrupting a US$5 trillion industry and being at the heart of insurance going digital, this is it.
• If you enjoy a high-paced environment with some uncertainty but high opportunity, and freedom to experiment and learn from mistakes, you will fit right in.

About the Role

This is not a support desk role, and it is not an advisory role.

As our Client Servicing Associate, you will work alongside our account leads to look after our business clients from the first enquiry through to renewal. Your work spans our B2B products across Emerge's brands. In a small team that means doing a bit of everything: following up on new leads, answering client questions, running renewals, and spotting when a client needs more cover.

You own responsiveness, coordination and follow-through. Advice on what a policy covers, pricing, and decisions on claims stay with the account lead and the team that arranges cover with insurers, so part of the skill is knowing when to hand something over, and handing it over complete.

We use our own systems and AI tools to cut down admin, so you can spend more of your time on clients.

What you'll do

Looking after clients day to day

• Follow up on new enquiries quickly and gather what is needed to quote, so no warm lead goes cold.
• Be a day-to-day contact for clients over email, WhatsApp and calls on policy questions, documents and requests.
• Pass client changes, claims and confirmed cases to the team that arranges cover with insurers, complete, and keep clients updated until they are closed.

Renewals and growth

• Run renewals with the account lead: send reminders, collect updated information, and follow up through to confirmation and payment.
• Spot early when a client needs more cover, another product, or is at risk of not renewing, and follow it through with the account lead.

Records, feedback and AI tools

• Keep our client system (CRM) accurate, with statuses, renewal dates and next actions.
• Share what you hear from clients, so our messaging, templates and processes keep improving.
• Use our AI tools for drafting, summarising and organising, and check everything before it goes out.

What we're looking for

Must have

• You are responsive and organised, and you follow things through.
• You communicate clearly and warmly with clients, in writing and on the phone.
• You pick up new tools quickly.
• 0 to 3 years of experience working with business clients. Junior//fresh-grab is fine if your attitude is strong.

Nice to have

• Bahasa Malaysia and/or Mandarin alongside English.
• Any exposure to insurance, takaful or financial services. An internship counts.
• Sales or account support experience.

The kind of person who thrives here

• You reply quickly and you keep your word, so clients stop having to chase you.
• You are comfortable saying let me check with the team instead of guessing, because insurance conversations need care.
• You read what an AI tool drafted before it goes to a client, and fix what is off.