Job Description
Your main responsibilities will Include:
- Receive, validate, and release transfer instructions via FundSettle.
- Monitor pending and rejected transfers, ensuring prompt resolution and settlement.
- Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders (e.g. Client Services, Product Analysts) to resolve queries and expedite settlements.
- Ensure accurate and timely dispatch of transfer documentation to Transfer Agents.
- Follow up on contract notes and ensure adherence to internal Standard Operating Procedures (SOPs) and regulatory requirements.
- Investigate and resolve complex cases, including rejected or technically failed transfers.
- Escalate critical issues and contribute to the daily Critical Transfers report.
- Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality.
- Participate in monthly reviews of client queries and agent performance.
Requirements
- 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
- Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
- Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
- Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
- Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
- Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.
About Us
Why join us
Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.
What We Offer
- Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
- Practice your talents in a highly professional international environment.
- Join a learning and development environment with an emphasis on knowledge sharing and training.
- Competitive salary and comprehensive benefits.
Ways of working
Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.
Great Place to Work for All
We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear
