Administer the backup and restoration using TSM, Netbackup, Networker, Data Protector, Backup Exec, VEAAM Backup, and Data Domain applications.
Monitor scheduled backup jobs and troubleshoot issues (server and client side) to ensure success or take remedial action for missed and failed backup jobs.
Work with the Backup and Restoration Team and relevant parties in troubleshooting backup jobs issues on platforms (Oracle, SQL Server, Windows, VMware, and UNIX servers).
Makes recommendations on improvements and/or new systems required to meet business needs and future capacity.
Install, maintain, update, and administer TSM, NetBackup, Backup Exec, and VEAAM Backup applications.
Create and update documentation, including daily and weekly backup reports.
Create Incident and Change request tickets via ITSM Remedy.
Respond to email alerts and assigned ITSM Remedy tickets, providing timely status updates to relevant parties.
Ability to provide 24x7 rotating on-call support.
Expected to work during off-peak hours on system activities (e.g., patching, upgrading, server shutdown)
Review and update business SLA documents.
Participates in annual systems DR drill activities, performing the assigned task for the Backup and Restoration Team.
Requirements:
Bachelor's in Computer Science or related discipline;
A holder of ITIL Foundation or above is a plus
>2 years of relevant working experience in Backup and Storage technology
Self-motivated, quick learner, Can-do attitude, and able to work under pressure
Good written and verbal communication skills in English, Mandarin, and Cantonese are a plus
Knowing Storage technology is a plus
Willing to work night shift & and on public holidays
