Band 1 Desktop Technician

WE'RE HIRING | Band 1 – Desktop Technician

Location: Penang,Malaysia

New FTE Site

We are looking for a Band 1 – Desktop Technician to join our IT support team at a new FTE site in Petaling Jaya, Malaysia.

Key Responsibilities

• Provide 1st/2nd level desktop support and resolve hardware, software, and application issues.
• Handle inbound support requests and maintain accurate updates in the ticketing system.
• Troubleshoot and support Windows desktops/laptops, Microsoft Office 365, printers, and peripherals.
• Provide basic support for Mac OS, iOS and Android devices.
• Troubleshoot network connectivity and workstation hardware/software issues.
• Perform preventive maintenance and remedial repairs.
• Work with third-party vendors when required for complex issues.
• Ensure timely communication, ticket updates, and SLA compliance.
• Mentor and assist Band 0 Technicians and support Band 2 Technicians with ticket resolution.
• Work flexible hours, including weekends or off-hours when required.

Requirements

• 1–2 years of experience in Windows/Desktop Support.
• Bachelor's degree or equivalent in Computer Science, IT, or a related field.
• CompTIA A+, MCP, or equivalent certification is preferred.
• Hands-on knowledge of:
• Windows 7–10
• Active Directory & GPO
• Microsoft Office 365
• PC/Laptop hardware troubleshooting
• Enterprise antivirus solutions
• IT Helpdesk/Ticketing systems
• Mobile device support (iOS & Android)
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and customer-service skills.
• Ability to multitask, prioritize tasks, and meet SLAs.
• Flexible and comfortable working in a fast-paced, project-based environment.

Work Location: Petaling Jaya, Selangor, Malaysia

Position: Band 1 – Desktop Technician

Employment Type: FTE

Interested candidates: Please share your updated CV along with your current location, availability/notice period, expected rate/salary and relevant architecture experience.at [Confidential Information]