Banking Customer Service Advisor

Company Description Daythree is an award-winning business process management company that specializes in delivering customer experience solutions powered by insights and innovation. The organization focuses on Customer Experience Lifecycle Management, helping clients enhance every stage of their customers journeys. Daythree differentiates itself by combining data-driven decision-making with innovative service models to improve performance and satisfaction. Team members join a culture that values continuous improvement, client-centric thinking, and operational excellence.
Role Description This is a full-time, on-site Banking Customer Service Advisor role based in Subang Jaya. The advisor will handle inbound and outbound customer interactions related to banking products and services, including account inquiries, transaction issues, card services, and general support. Daily responsibilities include resolving customer concerns, providing accurate information, processing requests according to bank policies, and escalating complex cases when necessary. The role involves using banking systems and CRM tools to document interactions, follow compliance and security procedures, and maintain high service standards. Advisors are expected to meet performance targets, contribute to process improvement, and collaborate with team members to ensure a consistent and positive customer experience.
Qualifications

• Strong customer service and communication skills, with the ability to handle inquiries and issues clearly and professionally.
• Basic banking and financial services knowledge, or the willingness and ability to learn banking products, regulations, and procedures.
• Proficiency in using computer systems, CRM platforms, and digital tools for data entry, documentation, and information retrieval.
• Problem-solving and conflict resolution skills, with attention to detail and a focus on accuracy and compliance.
• Ability to work on-site in Subang Jaya on a full-time schedule, including potential shifts, weekends, or public holidays as required.
• Good command of English; proficiency in additional languages is an advantage.
• Previous experience in customer service, contact center, or banking environment is beneficial but not mandatory.
• Minimum high school diploma; a diploma or degree in business, finance, or related fields is an advantage.