Description
We are seeking a motivated and customer-focused Banking Customer Service Representative to join our team in Southeast Asia. This entry-level position is ideal for freshers looking to start a career in the banking sector. The representative will be responsible for assisting customers with their banking needs, ensuring a positive customer experience.
Responsibilities
- Assist customers with inquiries related to banking products and services
- Resolve issues and complaints in a timely and efficient manner
- Provide accurate information regarding account balances, transactions, and banking procedures
- Process customer transactions accurately and efficiently
- Maintain up-to-date knowledge of banking policies and regulations
- Collaborate with team members to enhance customer experience
- Identify opportunities for cross-selling banking products and services
Skills and Qualifications
- Excellent verbal and written communication skills in English
- Strong customer service orientation and problem-solving abilities
- Basic understanding of banking products and services
- Proficiency in using computer systems and software applications
- Ability to work in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to handle difficult situations with professionalism and empathy
- Education: Degree and Diploma fresh graduate most welcome to apply; SPM must have minimum 2 years customer service and credits for Math and English
