JOB SUMMARY
As a Beauty Advisor at Diptyque, you will be responsible for assisting customers in finding the right products. Your role includes providing product recommendations, conducting demonstrations, and ensuring a positive customer experience.
Key Responsibilities
Customer Engagement
- Greet and assist customers with a friendly and approachable demeanor.
- Engage customers in conversation to understand their needs and preference.
- Encourage hands-on experience to enhance customer understanding and satisfaction.
- Provide exceptional customer service to create a positive shopping experience.
- Utilize customer information to provide personalized recommendations and follow-up on their feedback.
Sales Performance
- Assist in achieving individual and store sales targets through effective product recommendations and
- upselling techniques.
- Learn and apply proven sales strategies to enhance the overall sales performance of the store.
Product Knowledge
- Acquire and maintain in-dept knowledge of the Diptyque products in the store.
- Stay informed about new product release, ingredients, and brand stores.
Learning and Development
- Actively participate in training sessions provided by management or seniors.
- Proactively seek opportunities for personal and professional development in the retail luxury industry.
- Implement feedback received from senior team members to improve selling techniques and customer interactions.
Requirements
- Previous experience in beauty retail or fragrance consultant roles.
- Strong sales skills with a proven track record of achieving or exceeding sales targets.
- Excellent customer service skills with the ability to build customer relationships.
- In-depth knowledge of skincare and beauty products is preferred.
- Ability to lead by example and support the development of junior team members.
- Flexible to work retail hours, including weekends and holidays.
Perks & Benefits:
- Competitive Salary with Commission & Incentives: Earn between RM4,000 to RM7,000 monthly, based on performance.
- Generous Time Off: Enjoy 6 days off per month to maintain work-life balance.
- Exclusive Product Perks: Receive free products from a variety of prestigious brands within our company.
- Employee Discounts: Access special rates on our products to enhance your beauty collection.
- Comprehensive Health Care: Benefit from health coverage, including dental and optical care.
- Annual Holiday Trips: Join us for a company-sponsored holiday trip every year.
- Training & Development: Participate in comprehensive training programs to enhance your product knowledge and professional skills.
