Introduction:
Why Blueberry
At Blueberry, great service isn't scripted, it's personal. Our Customer Experience team is the frontline of trust, making sure every client feels supported, heard, and confident at every step of their trading journey.
As a Thai-speaking Customer Service Officer, you'll be the voice and support system for our Thai clients, ensuring every interaction is smooth, clear, and genuinely helpful. If you care about service quality and take pride in getting the details right, you'll fit right in.
Note: At Blueberry, moving with purpose means showing up, connecting, and building momentum together. This role is based onsite in Kuala Lumpur, Monday to Friday, where the real magic happens.
Description:
We're looking for a warm, detail-oriented
Customer Service Officer to join our team in Kuala Lumpur. You'll handle live chats, calls, and emails with professionalism, clarity, and care. You'll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys.
If you're the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you.
How You'll Make An Impact
- Respond to client enquiries via email, live chat, and phone with speed and professionalism
- Build positive relationships in every interaction, always putting the client first
- Log, resolve, and escalate customer complaints as needed
- Ensure all support tickets are handled within SLA timelines
- Spot opportunities to improve the customer journey and share insights with the team
- Maintain confidentiality and comply with all privacy and data protection standards
- Report on client trends, common questions, and potential service improvements
- Support your team and exceed your daily/weekly/monthly KPIs
Skills and Experiences:
Who We're Hoping To Find
- Fluency in both English and Thai, this is essential for supporting our growing Thai-speaking client base
- 1-2 years of experience in customer service (live chat & email support preferred)
- Strong communication and relationship-building skills
- Completed or willing to complete RG146 Financial Services accreditation
- High attention to detail and excellent time management
- Ability to stay calm under pressure and prioritize effectively
- A natural problem-solver with a passion for great client service
- Familiarity with trading or financial platforms is a bonus
- Open to future cross-training in onboarding functions
Extra Points if You Have
- Experience supporting clients in financial services, trading, or fintech.
- Exposure to global or multi-market customer support environments.
- Interest in trading platforms, markets, or financial products.
