Bilingual Customer Success Executive (English & Mandarin)

Company Overview

ChatDaddy is a fast-growing SaaS company dedicated to helping businesses build meaningful customer connections through WhatsApp automation solutions. Our platform enables businesses to engage customers more effectively while streamlining internal operations.

At ChatDaddy, we believe long-term success is built on strong relationships with our customers and within our team. We value empathy, collaboration, and continuous improvement, and we aim to create an environment where individuals can grow alongside the company.

Learn more about us: https://chatdaddy.tech/

About This Opportunity

As ChatDaddy continues to grow, we are looking to hire a Customer Success Executive to join our team.

Customer Success plays a critical role in our SaaS growth journey. In this role, you will work closely with clients to ensure they achieve meaningful results from our platform, build strong long-term relationships, and contribute directly to customer retention and sustainable revenue growth.

This is an opportunity for someone who is proactive, customer-focused, and excited to grow within a fast-moving SaaS environment. If you are passionate about delivering excellent customer experience and creating long-term value for clients, we would love to hear from you.

Role Overview

The Customer Success Executive plays an important role in ensuring customers achieve lasting value from ChatDaddy's platform. This position focuses on building trusted relationships, supporting customer onboarding, and guiding clients to make effective use of automation solutions.

You will work closely with customers throughout their journey, helping them feel supported, confident, and successful over time, while also providing valuable feedback to internal teams.

Key Responsibilities

The responsibilities of this role may include:

• Supporting new customers through platform setup and onboarding
• Building and maintaining strong, long-term client relationships through regular communication
• Helping customers identify opportunities to gain more value from ChatDaddy's features
• Advising clients on effective and practical automation use cases
• Gathering customer feedback and sharing insights with internal teams to support product improvement
• Assisting with account renewals and identifying upsell opportunities aligned with customer needs
• Troubleshooting customer issues and ensuring timely follow-up and resolution

Candidate Profile

This opportunity may be a good fit for professionals who:

• Have experience in Customer Success, Account Management, or other client-facing roles, ideally within a SaaS or technology environment
• Are proficient in English and Chinese (spoken and written), and comfortable communicating with clients in both languages
• Possess a customer-focused, solution-oriented mindset
• Are organized and familiar with CRM systems (e.g., HubSpot, Salesforce, or similar tools)
• Can work independently while collaborating effectively with cross-functional teams
• Are proactive, detail-oriented, and attentive to customer needs

Experience with WhatsApp automation platforms or similar tools is an advantage but not a requirement. Training and support will be provided.

Why This Role Matters

Customer Success at ChatDaddy goes beyond customer support. This role contributes directly to customer retention, satisfaction, and long-term success. Team members in this function help shape the customer experience and influence how our product evolves based on real-world use cases and feedback.

Compensation & Benefits

• Monthly Salary: RM 4,000 RM 6,000 (commensurate with experience)
• Performance-based incentives following successful probation
• Flexible hybrid work arrangement
• Family-friendly policies, including maternity and parental leave
• Statutory & Additional Benefits: Employee Provident Fund (EPF / KWSP), SOCSO (PERKESO) & EIS
• Medical benefits
• Professional development, training, and continuous learning support
• Clear career growth and progression pathways

How to Apply

We'd love to learn more about you and how you communicate with customers. To apply, please submit:

1. Your updated CV
2. A short video (12 minutes) introducing yourself and sharing how you believe you can help ChatDaddy and our customers succeed in this role

Please upload your video here: https://www.videoask.com/f003r70w4

No script or professional setup is required. A simple, natural introduction is perfect.

If you enjoy building meaningful customer relationships and are excited to grow with a SaaS company that values empathy, collaboration, and impact, we would love to hear from you. We look forward to getting to know you and exploring how you could be part of ChatDaddy's journey.