(Integrated Facilities Management Corporate Environment)
Key Requirements
- Qualification: Diploma in Facilities / Property / Real Estate Management, or Building Executive with a minimum of 1 year of relevant experience
- Experience Level: Fresh graduates are encouraged to apply
- Client Environment: Corporate BPO Office
- Work Locations: Multiple sites (Bandar Sunway, Petaling Jaya, Cyberjaya, Bangsar)
- Technical Skills: Proficiency in MS Office (especially Excel) and email communication
- Core Competencies: Detail oriented, good computer literacy, and accurate recordkeeping
Role Overview
The primary objective of this role is to deliver
ID card printing and access control services in a wellcontrolled, secure, and efficient manner. The position supports access security operations by managing card inventories, maintaining system databases, administering electronic access systems, and assisting with CCTV system management in compliance with established client processes and policies.
Key Responsibilities
Access Control Administration
- Manage the client's access control system, including ID and HID card printing and access activation using CCure tools
- Ensure timely delivery of ID cards in line with agreed Service Level Agreements (SLA) and ServiceNow ticket closures
- Collect and deactivate access cards for resigning employees within client-defined timelines
- Maintain adequate inventory levels of ID cards, ribbons, cartridges, and system spare parts
- Keep an uptodate register of issued, returned, damaged, missing, and instock access cards
- Conduct monthly access audits to ensure access permissions align with authorization policies
CCTV & Security System Administration
- Operate and maintain CCTV and security systems, including live and recorded footage monitoring for incident reporting
- Ensure door access systems function correctly and pose no security or safety risks
- Coordinate with vendors and service providers on procurement, preventive maintenance (PPM), and corrective maintenance works
- Maintain comprehensive service and maintenance reports for CCTV and access systems
- Communicate maintenance and repair activities to management in writing
- Perform routine inspections and submit daily and weekly operational reports (e.g. door alarms, CCTV logs, logbooks)
- Prepare and escalate incident reports within clientdefined timelines
- Conduct investigations when requested by client management
- Coordinate with the Jakarta, Indonesia team on CCure system matters and QCIC requirements
- Support CCTV and access system modification works, including relocations, additions, and removals
Audit & Compliance Support
- Maintain accurate records and execute all tasks in accordance with client security policies
- Provide full support during internal and external audits
- Perform regular compliance checks to ensure access control practices consistently meet client standards
Ideal For
Candidates who enjoy handson operational roles, value accuracy and compliance, and are comfortable working with security and access control systems.
Apply Today!
Join a professional facilities management environment where security, precision, and operational excellence matter.
