Seeking candidates withsimilar experiencein overseeing the entire airport operation for the Airport Operation Control Center, to manage ourData Centeroperation. We're looking for a Manager to join our data center operations. Responsible for monitoring facility alarms, creating tickets and notifications for critical infrastructure, and managing a team for global 24x7 operations. Must have experience in hiring and training team members.
- Manage team of Data Centre Technicians, including people/performance/shift rotation management.
- Build and expand a local team in Kulai, Johor focusing on world-class support and effective service level agreement management.
- Collaborate with Critical Operations Facility managers to develop and document new policies and procedures.
- Monitor Data Centre facilities, including temperature and humidity, smoke detection, fire suppression, and UPS units viaBMS/DCIM Systems.
- Track and resolve open customer support tickets promptly, providing timely updates to customers.
- Ensure efficient 24x7 Data Centre Operations management.
- Optimize workflows and throughput for Data Centre Operations as a subject matter expert.
- Improve customer experience and service quality.
- Handle management of large-scale events and participate in Data Centre issue escalations.
- Ensure Data Centre compliance with relevant security policies and procedures.
- Generate and submit regular reports for analysis and issue support.
Requirement:
- Degree in Mechanical/Electrical Engineering
- Candidate must be willing to work inSedenak, Johor
