JOB PURPOSE
Manage the assigned branch, maximize the profitability and widen MBSB footprint across specific target customer segments. Accountable for enhancing the sales & marketing of all retail banking products by capitalizing on direct and cross sell opportunities and ensuring efficient customer services.
Core Responsibilities
Branch Management
- Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
- Monitors and evaluates branch performance and ensure continuous support to staff to achieve branch targets and objectives.
- Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
- Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
- Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB's product suite.
- Ensures professional development of national talent among branch staff.
- Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
- Ensures customer service is maintained as per bank's Customer Service Standards.
- Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
- Reports any/all incidences that may impact the bank to the management and product managers or any related department within the bank.
- Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch.
- Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.
Policies, Systems, Processes and Procedures
- Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
- Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account international leading practice, improvement of business processes, cost reduction, and productivity improvement.
Reports
- Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB's organisational and departmental requirements, policies, and standards.
People Management Responsibilities
- Defines goals and key performance indicators for each member of the team and ensure effective implementation of the MBSB performance management process.
- Develops talent within the team by providing guidance and coaching to achieve the defined goals.
Qualifications:
- Exposure in terms of operation and management.
- Good interpersonal skills.
- Goal oriented and possessed leadership skills
- Required skill(s): MS Excel, MS Office, MS Word and in-depth knowledge of banking product.
- At least 7 year(s) of working experience in the related field is required for this position within banking industry.
- Preferably Managers specializing in Banking/Financial Services or equivalent.
- Vacancies is available for Northern, Southern, Central Branches
- Only shortlisted candidates will be notified.
- Full-Time position(s) available.
