Responsibilities :
Sales & Performance Management:
- Set daily/weekly sales targets for the team and ensure their achievement.
- analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
- Manage store budgets and control expenses to ensure profitability.
Team Leadership & Development:
- Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
- Conduct regular team meetings and performance reviews.
- Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
Customer Service & Experience:
- Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
- Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
Store Operations & Compliance:
- Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
- Manage stock levels, visual merchandising, and cleanliness of the store.
- Implement company policies, procedures, and promotions effectively.
- Ensure compliance with all health, safety, and security regulations within the store.
Communication & Collaboration:
- Report store performance and operational issues to the Area Manager.
- Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
- Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings
Qualifications
- Candidate must possess at least a Diploma/Degree or commensurate industry experience.
- At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry
- Proven track record of meeting or exceeding sales targets.
- Excellent customer service skills with a focus on creating positive customer experiences
- Strong verbal and written communication skills.
- Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
- Ability to work effectively within a team and support colleagues in achieving branch goals.
- Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
- Demonstrated ability to work in a fast paced, high-pressure environment.
- Ability to work in shifts to ensure continuous coverage during operating hours.
