Broking Operation Executive

Senior Executive, Processing Unit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Major Responsibilities

What the day will look like

• Assist in oversees of the Company's operational policies and procedures with regards to insurance booking, operational excellence and customer account operations
• Assist the team lead in centralization of all processing to achieve operational excellence
• Review and re-engineering of processes and procedures to improve operational support to the business
• Ensures regulatory compliance and implementation of the effective Aon Corporate procedures and controls
  
  

Responsible for managing and guiding team members in providing the day-to-day support to the Broking Service team in meeting customer's expectation in relation to the day-to-day delivery.

• Smooth administration and transactional processing on day-to-day support of the Broking duties.
• Monitor and follow-up on policies and endorsements issuance with insurer and preparing advice for billings within the agreed turnaround time
• Ensure accuracy of the policies and endorsements as per clients advice
• Check and ensure accuracy of medical cards and documents received from insurers
• Consistently check accuracy of the invoices against insurer's billings
• Ensure all deferment/medical requirements are followed through until completion
• Assist the Account Servicers in ensuring credit control are up-to-date and follow-up with clients on premium payment. Work closely with Account Servicer and Finance on the performance on debtors aging.
• Ensure compliance with Company's operational policies and procedures with regards to insurance booking, operational excellence and customer account operations, company policies, procedures and regulations
• Ensure updates of policy information into Greater Insight for all GB accounts and GAMs for corporate accounts
• Monitor the OPEX (Operational Excellence) performance on monthly basis.
• Ensure the Team Lead is kept fully informed of any pertinent issues or problem
  
  

Data Management

• Ensure clients data and information are accurate and updated on timely manner.
• Ensure all clients and insurer documentation and correspondences are kept in the designated file/folder for future reference.
• Ensure accuracy on the invoicing and documentation for clients and insurers.
• Ensure all documentation are sent to the clients on timely manner according to the guidelines.
  
  

More specifically

• Quality control of the data entered into central systems are applicable and implementing & executing a process periodic maintenance.
• Implementing and maintaining a procedure manual which includes process descriptions and best practices
• Working closely together with Finance & IT to support efforts related to, among other financial monitoring and reporting respectively data integrity, standard and analyses.
• Working closely together with the head of departments and management to support efforts related to (technical) business reporting needs intended for clients and/or insurer and producing periodic management information.
• Ensuring the integrity of figures booked in the system by training the staff to review and understand the documents attached to the booking forms.
• Bring up any booking issues to the team lead for issues cannot agree on the appropriate solution.
• Reporting booking irregularities, if any, to the team lead for their proper action
• Training new staff and ensuring the staff understand the booking procedures, keeping updated on system upgrades, new procedures, etc.
  
  

Skills And Experience That Will Lead To Success

Education & Qualifications/ Expected Experiences

• Bachelor of Degree in any disciplines.
• Professional qualification in insurance has added advantage.
• Experience in process improvement and business excellence.
• Min of 2 years in insurance industry or related experience has added advantage.
• Fresh grads are encouraged to apply.
  
  

Skills & Knowledge

• Good communication and interpersonal
• Good understanding of insurance and risk management issues
• Meticulous
• Computer literate
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]

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