Bursary Officer

Key Responsibilities

1. Allocate student payments accurately to the correct student accounts

2. Chase outstanding payments via email, WhatsApp, and phone calls

3. Call parents and students to follow up on payments

4. Send payment reminders to students and parents

5. Create invoices for retake, resit, and additional student charges

6. Issue Official Receipts (ORs) for all confirmed payments

7. Handle and process student refund requests in accordance with approved policies

8. Prepare, process, and reconcile credit notes

9. Handle student instalment plans or monthly payment requests with HOD approval

10. Bar students from classes and/or examinations for non-payment, in accordance with policy

11. Assist in preparing reminder, warning, and debt collection letters to students and parents

12. Maintain accurate and up-to-date payment records, OR records, and supporting documentation

13. Support SST implementation, including SST charging, documentation, and compliance for student fees where applicable

14. Investigate and resolve disputed, unclear, or unidentified payments

15. Update student account status (cleared, pending, overdue) in the system

16. Generate weekly collection status reports for the Finance department

17. Report payment trends, recurring issues, and delays to SAS and Finance

18. Support enforcement of payment policies, deadlines, and penalties

19. Assist in preparing summaries and ad hoc finance-related reports for management

20. Perform any other ad hoc duties related to student finance matters as assigned by the HOD

Requirements

Education & Qualifications

Diploma in Accounting, Finance, Business Administration, or a related field

Basic knowledge of accounting principles and student fee management

Knowledge of SST regulations will be an added advantage

Experience

Minimum 12 years of relevant experience in bursary, finance, accounts receivable, or student finance operations

Experience working in an educational institution will be an added advantage

Experience handling invoicing, receipts, refunds, and payment reconciliations

Skills & Competencies

Strong numerical and reconciliation skills with high attention to detail

Proficient in Microsoft Excel and other Microsoft Office applications

Experience using accounting or student management systems

Good written and verbal communication skills

Ability to follow up firmly yet professionally on outstanding payments

Strong organizational and time management skills

Ability to handle confidential financial information with discretion

Ability to work under pressure and meet deadlines