Business Administrator - Customer Supp

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Your Role and Responsibilities

In this role, you will provide end-to-end order management, logistics coordination, and customer support to maintain high levels of operational efficiency, data accuracy, and customer satisfaction. You will play a key role in ensuring seamless order-to-delivery processes through collaboration with internal teams and timely communication with customers and vendors.

The work model for the role is: #LI - Hybrid.

This role contributes to the Business Area and the Main stakeholders include Sales, Logistics, Warehouse, Finance, and external suppliers/vendors.

You will be mainly accountable for:

• Receiving, reviewing, and accurately processing customer purchase orders in SAP/ERP, including verifying product codes and pricing.

• Issuing order acknowledgements and maintaining complete and accurate order records throughout the order lifecycle.

• Monitoring customer and vendor onTime Delivery (OTD) performance, identifying delays, and communicating risks early.

• Coordinating closely with internal teams such as Sales, Logistics, Warehouse, and Finance to support smooth order-to-delivery processes.

• Preparing and validating shipping documents, raising transport requests, and liaising with logistics and warehouse teams for deliveries.

• Maintaining accurate data in SAP systems, generating operational reports, and ensuring compliance with internal policies.

• Supporting quality, trade compliance, audits, and continuous improvement initiatives to enhance process efficiency and customer satisfaction.

Qualifications for the role

• Diploma or Degree in Business, Supply Chain, Logistics, or related fields.

• 3-5 years of experience in order processing, supply chain, customer service, or logistics.

• Proficiency with SAP systems for order entry, data updates, and reporting.

• Effective written and verbal communication skills with the ability to liaise across teams.

• Problem-solving and coordination abilities.

• Proficiency in MS Excel and other Microsoft Office applications.

• High attention to detail with well-developed organizational and data accuracy skills.

• Customer-focused and solution-driven mindset with the ability to work collaboratively.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.