Business Analyst -BPO

JOB PURPOSE

Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager.

KEY AREAS OF RESPONSIBILITY
. Gather information and data to support excellent business analysis services.
. Support the analysis an organization or business domain and document its business, processes and/ or systems, assessing the business model or its integration with technology.
. Ensuring user community within project scope are engaged and mobilized.
. Assisting with execution of gap analysis, identifying project requirements and follow-up until completion
. Coordination of testing and follow up.
. Supporting with knowledge transfer, training, and documentation creation (Job Aids)
. Data gathering & analysis.
. Assisting with implementation of support model

KEY PERFORMANCE INDICATORS
. Stakeholder satisfaction, incl. Project Manager, Process Owner, project member, end users and project board members,. Quality of documentation that is required in the project. Scope-, requirement-, analysis-, training-documentation, user manuals.
. Realized benefits compared to the expectations.
. Time to gather requirements and specify the solutions.
. Amount of issues and rework in the project. REQUIRED COMPETENCIES
. Ambassador of our DHL behaviors, code of conduct and competencies
. Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way
. Self-motivated and highly organized with a high level of attention to detail
. Energetic, enthusiastic, team player
. Able to manage deadlines.
. Big picture thinking, able to understand implications, and mitigate complications.
. Can handle stress and works well under pressure.
. Flexible and adaptable

.Analytical: Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements
. Assertive: Ability to actively participate in tactical discussions with stakeholders and challenge the effective status quo in a constructive manner
. Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
. Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
. Proficient in written and spoken communication (English and preferably one additional language)
. High level of integrity and discretion in handling confidential information
. Strong presentational, interpersonal, and intercultural skills

. Vocational, Specialized, Technical certification, or equivalent, ideally in a related field (such as Finance, IT or business)
. Solid Finance process knowledge (OTC, FA area)
. Beneficial to possess experience/ certifications in:
o Project Management, Business Analysis
o First-choice / LEAN / Six Sigma
. Analytical skills, able to think and act with a cross-organizational and cross-process approach.
. Excellent communication and presentational skills
. Minimum of 6-8 years working experience in a supporting capacity for Project Management, Business Analysis and/ or Stakeholder Management type of role
. Beneficial to have a digital mindset with experience in automated Project Management solutions.