Business Analyst (English + Mandarin)

Responsibilities:

Responsible to function and manage requirements gathering and definition in an Agile/waterfall hybrid environment.

Responsible for working with business stakeholders in Agile project delivery, effectively manage the product backlog; and manage changes to such specifications in accordance with Chubb and/or industry standards and processes.

Serve as a point of contact with key stakeholders from IT, Operations, Product applications and Finance within Chubb NA Personal lines for enhancements, issue identification, escalation, and resolution related to Personal Lines Policy Admin systems.

This role will assist in the business process design and documentation as needed for new products; enhancements; translate high level business requirements into functional features for the IT organization.

Troubleshoot issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and carefully inform business leaders and end users of status.

Actively participate or lead status meetings, requirements gathering and design sessions, implementation planning sessions, and effectively multi-task across multiple projects concurrently.

Qualifications

Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field; or equivalent work experience.

Minimum 4-7 years of relevant technical or business work experience. Demonstrate clear understanding of business process disciplines along with Mandarin Language experience

Communicate appropriately with many levels, from processors to senior management. Escalate problems and questions when needed.

Experience integrating business needs with technology capabilities.

Work well with onsite and offsite resources.

Knowledge of the insurance industry is strongly desired. The ability to expose requirements through detail questions and propose alternate solutions options is critical.

Excellent oral and written communication skills

Ability to multi-task in a fast-paced environment and to work independently and with teams.