Business Analyst - Finance Operation

Key Responsibilities

Business Analysis & Requirements Management

Lead and facilitate discovery workshops with Finance, Billing, Customer Service, Procurement,

and Operational stakeholders across the water utility organization.

Gather, validate, and analyze business requirements related to finance operations, revenue

management, billing cycles, tariff configurations, asset accounting, and budgeting workflows.

Create detailed Business Requirements Documents (BRD), Functional Specifications, User

Stories, and process documentation.

Ensure all requirements are clearly understood and actionable for the implementation and

configuration teams.

Process Mapping & Documentation

Document end-to-end finance processes including meter-to-cash, invoicing, collections, journal

entries, accounts receivable, accounts payable, general ledger operations, asset capitalization,

and variance analysis.

Develop high-quality process flow diagrams, swimlane charts, SOPs, and finance operating

models.

Identify process gaps, areas for improvement, inefficiencies, and opportunities for system

automation or standardization.

Align process documentation with internal audit, compliance, and regulatory requirements

applicable to Malaysian water utilities.

Stakeholder Engagement & Communication

Engage regularly with finance managers, operational teams, and CXO-level stakeholders to

validate requirements and refine business use cases.

Serve as the primary liaison between business users and technical/implementation teams to

ensure a shared understanding of functional requirements.

Conduct walkthroughs of documented processes, functional specs, and solution designs with

key stakeholders.

Solution Support & Implementation Alignment

Work closely with the Dynamics 365 implementation team (functional consultants, solution

architects, QA) to ensure requirements are accurately translated into system configurations and

solution designs.

Participate in solution design reviews, data mapping sessions, and configuration validation.

Support UAT preparation by defining test scenarios, acceptance criteria, and validating results

with business users.

Ensure delivered features and processes meet operational objectives and comply with financial

and regulatory standards.

Governance, Compliance & Reporting

Ensure finance processes and requirements align with Malaysian water industry practices,

tariffs, and regulatory frameworks (SPAN, PAAB, state regulations).

Track changes in requirements and maintain version-controlled documentation.

Provide weekly updates, requirement traceability matrices, and progress reports to project

managers and stakeholders.

Required Qualifications & Experience

Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or

related field.

510 years of Business Analyst experience, with at least 3+ years in Finance Operations.

Strong domain understanding of water utility finance processes, including revenue billing,

customer accounts, collections, procurement-to-pay, asset financials, and GL operations.

Experience conducting structured discovery workshops and working with cross-functional

business teams.

Demonstrated capability to document business processes in detail using BPMN, flowcharts, or

industry-standard modelling techniques.

Exposure to ERP or CRM implementations (Microsoft Dynamics 365 Finance & Operations or

similar is an advantage).

Strong analytical skills with the ability to translate business needs into structured functional

specifications.

Excellent written and verbal communication skills; ability to interact professionally with senior

stakeholders.