Business Analyst

Why choose iZeno

iZeno was founded in 2003 to provide enterprises with custom-built technology solutions they need to keep their business running seamlessly. Logicalis Asia, part of the Logicalis Group, a leading international IT solutions and managed services provider, has acquired a majority stake in iZeno, a company specialising in digital transformation, application modernisation, DevOps, customer experience and hybrid cloud solutions.

With a team of 120+ in-house innovators, we have delivered over 500 Enterprise Solutions, implemented, and optimized to enable smarter insights. Our team draws on industry experiences in accomplishing a portfolio of mission-critical applications, integrating Cloud, CRM, Data Analytics, and other leading technologies with our clients existing IT frameworks.

With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.

Job Responsibilities

• Engage with customers to understand business goals, challenges, and system requirements.
• Translate business needs into clear functional requirements, user stories, and process flows.
• Support presales with requirement discovery, functional demos, and proposal inputs.
• Collaborate with solution architects and consultants to design and validate solutions (e.g., SugarCRM, Monday.com).
• Coordinate project deliverables and own Analysis, QA, UAT, and Training SDLC stages, to ensure solution quality and business fit.
• Use tools such as JIRA and Confluence for sprint planning, tracking, and documentation.
• Support change management and user adoption.
  
  

Job Requirements

• Bachelor's Degree or Diploma in Business, Information Systems, or a related field.
• 3+ years experience as a Business Analyst or Consultant in CRM, ERP, or SaaS implementations.
• Strong analytical, documentation, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with tools such as JIRA and Confluence.
• Customer-focused, proactive, and adaptable in a fast-paced consulting environment.
• Postman experience is advantageous.