Business Analyst -Mandarin Speaker (mid level)

Education & Professional Experience

• University degree or above in IT or related disciplines
• 4+ years of BA experience
• 2+ years of insurance industry domain knowledge, specifically in insurance claims
• With technical background, able to understand and communicate with technical resource
• With some project management related experience, able to assist PM on project management
• Ability to travel to client site based on project demands

Preference

• With experience on D365 CRM is preferred but not mandatory

Roles and Responsibilities:

• Requirement Gathering and Analysis
• Collaborate with stakeholders to understand business needs, pain points, and objectives.
• Conduct workshops, interviews, and surveys to gather detailed requirements.
• Analyze and document business processes, workflows, and system interactions.

• Solution Design and Documentation
• Translate business requirements into clear and concise functional specifications.
• Work with technical teams to design solutions that meet business needs.
• Create use cases, user stories, process flows, and wireframes to communicate requirements effectively.

• Stakeholder Management
• Act as a liaison between business units, technical teams, and project managers.
• Manage stakeholder expectations and ensure alignment throughout the project lifecycle.
• Provide regular updates and reports on project progress and challenges.

• Testing and Quality Assurance
• Collaborate with QA teams to develop test plans, test cases, and scenarios.
• Participate in user acceptance testing (UAT) to ensure solutions meet business requirements.
• Identify and resolve defects or issues during the testing phase.

• Change Management and Training (If Applicable)
• Support change management efforts by preparing training materials and conducting user training sessions.
• Assist in the adoption of new systems and processes by providing post-implementation support.
• Address user concerns and feedback to ensure smooth transitions.