Business Analyst / Project Coordinator Intern

Location: Mont Kiara, Kuala Lumpur

Employment Type: Full-time Internship

Duration: 3–6 months (flexible)

Allowance: Monthly internship allowance provided

About Bitlab Digital

Bitlab Digital is a digital consultancy specialising in enterprise websites, digital platforms, cloud solutions, and AI-powered applications. We work with clients across various industries to design, develop, and deliver impactful digital experiences.

We're looking for a motivated and detail-oriented Business Analyst / Project Coordinator Intern to join our growing team in Kuala Lumpur. This is an opportunity to gain hands-on experience in real client projects, working alongside experienced Business Analysts, Project Managers, Designers, and Developers.

You'll be involved in the entire project delivery lifecycle — from understanding business requirements and planning solutions to coordinating development, testing, and deployment.

What You'll Do

Business Analysis & Requirements

• Assist in gathering, analysing, and documenting business and functional requirements.
• Participate in client meetings, workshops, and internal discussions.
• Prepare meeting minutes, action items, user stories, and functional specifications.
• Help translate business needs into clear requirements for design and development teams.
• Assist in preparing process flows, user journeys, and wireframes.

Project Coordination & Delivery

• Support Project Managers in coordinating day-to-day project activities and deliverables.
• Track project progress, milestones, tasks, and outstanding issues.
• Maintain project documentation, task boards, and status reports using tools such as Jira.
• Follow up with internal teams to ensure tasks are progressing according to schedule.
• Assist in preparing project presentations, progress updates, and client communications.

Testing & Quality Assurance

• Support User Acceptance Testing (UAT), including preparing test scenarios and test cases.
• Perform functional testing, identify issues, and document defects.
• Coordinate with developers to track and verify issue resolution.
• Help ensure delivered solutions meet business requirements and quality expectations.

Research & Collaboration

• Conduct research on digital trends, competitors, and potential solutions.
• Collaborate with UX/UI designers, developers, and other project stakeholders.
• Explore new technologies, including CMS platforms, cloud services, and AI-powered solutions.

What We're Looking For

• Currently pursuing or recently completed a Diploma or Degree in Information Systems, Computer Science, Information Technology, Business, Engineering, or a related field.
• Good analytical, problem-solving, and organisational skills.
• Strong written and verbal communication skills in English.
• Detail-oriented, proactive, and willing to learn.
• Comfortable using Microsoft Office or Google Workspace.
• Able to manage multiple tasks and work collaboratively in a team.
• Available for a minimum internship period of 3 months.

Nice to Have

• Basic understanding of software development or Agile methodologies.
• Familiarity with tools such as Jira, Figma, or similar platforms.
• Interest in digital transformation, web applications, cloud technologies, or AI.

No prior professional experience is required. We value a positive attitude, willingness to learn, and a strong sense of responsibility.

What You'll Gain

• Real Project Experience: Work on actual client projects rather than just administrative tasks.
• Mentorship: Learn directly from experienced Business Analysts, Project Managers, and technical teams.
• End-to-End Exposure: Understand how digital projects progress from initial requirements to successful delivery.
• Technical Exposure: Gain practical experience with enterprise CMS platforms, cloud solutions, API integrations, and AI-powered applications.
• Professional Development: Develop communication, documentation, analytical, and project coordination skills.
• Career Opportunities: High-performing interns may be considered for full-time positions after graduation.

Why Join Us

At Bitlab Digital, we believe internships should be meaningful learning experiences. You'll be treated as part of the project team, given real responsibilities, and encouraged to contribute ideas.

We're looking for individuals who are curious, take initiative, and want to build a career in Business Analysis, Project Management, or Digital Consulting.