Key Responsibilities:
Order Processing and Tracking:
- Receive, review, and accurately enter customer orders.
- Monitor order status throughout the fulfillment process to ensure alignment with customer requirements.
- Act as the primary liaison among internal sales, production/suppliers, and customers to ensure smooth information flow.
Logistics Coordination and Tracking:
- Coordinate and arrange shipments, liaising with international/domestic logistics providers.
- Proactively track in-transit goods and update logistics information to relevant teams and customers.
- Handle logistics-related documentation (e.g., packing lists, invoices, bills of lading) to ensure accuracy.
- Follow up and expedite delivery, addressing any delays or issues during transportation.
OEM Project Follow-up:
- Assist in the daily follow-up and coordination of OEM (Original Equipment Manufacturer) projects.
- Communicate with OEM suppliers to track production progress, quality inspections, and delivery schedules.
- Organize and update relevant documents, specifications, and data for OEM projects.
Communication and Support:
- Effectively communicate with local and international clients, suppliers, and internal teams via email, phone, and instant messaging tools using fluent Malay, Chinese, and English.
- Prepare business reports, data summaries, and presentation materials.
- Assist in handling customer inquiries, providing after-sales support, and maintaining positive customer relationships.
- Perform other administrative and business support tasks as assigned by supervisors.
Qualifications
- Education: Diploma or higher in Business Administration, International Trade, Logistics, or a related field.
Required Skills
- Language Proficiency: Must be fluent in spoken and written Malay and Chinese (Mandarin). Good communication skills in English (both written and spoken) are required.
- Familiarity with international trade processes and logistics operations.
- Proficiency in Microsoft Office Suite (especially Excel and Word).
- Strong organizational, multitasking, and attention-to-detail abilities.
- Excellent problem-solving skills and ability to work under pressure.
- Proactive, responsible, and a strong team player.
Preferred Skills
- At least 1-2 years of experience in international trade, logistics, order management, or customer service. Experience in OEM order tracking is preferred.
- Sika, Saint-Gobain,working background preferred.
