About The Company
Our client is one of the leading retail businesses in Malaysia, with a strong footprint across Sarawak. As the business grows, they are looking for a passionate and forward-thinking individuals to join their team,
About The Job
We're looking for a forward-thinking retail leader to take charge of daily operations across 35 retail outlets in Sarawak.
Reporting to the CEO. This is a key role for someone who thrives in a fast-paced environment and is passionate about driving customer experience, energising teams, and pushing boundaries in retail engagement.
Key Responsibilities
- Lead and oversee the end-to-end operations of 35 shops across Sarawak, ensuring consistent and high-quality retail standards.
- Inspire, coach, and motivate front-line teams to deliver exceptional customer service and exceed sales targets.
- Design and execute impactful in-store promotions and marketing initiatives that resonate with local shoppers.
- Continuously improve customer journey and service delivery, creating a memorable in-store experience.
- Build and maintain strong relationships with external stakeholders
skills and experience required
- Minimum 8 years of retail operations experience, with at least 3 years in a multi-store leadership role.
- Proven track record in driving sales performance and improving customer service standards.
- Strong leadership and people management skills with experience in coaching and motivating retail teams.
- Creative and strategic mindset in developing in-store promotions and customer engagement initiatives
- Highly organised, hands-on, and able to thrive in a fast-moving, multi-location retail environment.
- Familiarity with the Sarawak retail landscape is a plus.
- Willing to travel frequently across store locations within Sarawak.
