We are seeking an ambitious, results-driven Business Development Manager to lead the expansion of Miki Travel's Shared Service Centre (SSC) in Kuala Lumpur. This role will be responsible for identifying new business opportunities, building strategic partnerships, and securing external & internal clients who require outsourced support across a wide range of operational functions.
Key Responsibilities
- Identify, qualify, and secure external & internal clients who require services in Finance, IT, customer service, and travel operations.
- Research target markets and competitors to develop effective client acquisition tactics.
- Prepare business proposals, pricing models, and pitch materials.
- Build and maintain a pipeline of qualified prospects through outreach, networking, and partnerships.
- Lead the end-to-end sales cycle from contact to contract.
- Collaborate with SSC teams to assess scalability and value propositions.
- Work with legal and finance to ensure commercial viability and contract compliance.
- Provide input into SSC's service design based on market expectations.
- Establish KPIs for revenue and client acquisition.
- Track business development activities and prepare reports for leadership.
Requirements
- Bachelor's degree in Business, Marketing, Finance, or related field.
- Minimum 5 years of experience in business development, sales, or commercial roles, within BPO / Shared Services / Outsourcing.
- Experience working with European or Japanese clients is an advantage.
- Strong understanding of outsourcing and shared services models.
- Proven track record in client acquisition and contract negotiation.
- Excellent communication and interpersonal skills.
- Entrepreneurial mindset and ability to work independently.
- Comfortable in cross-cultural, multi-time zone environments.
- Ability to develop commercial pricing and service models.
