Business Development Manager

Key Responsibilities :

Business Development & Revenue Growth :

• Develop and execute business development strategies to achieve revenue and client acquisition targets.
• Identify and pursue new opportunities across enterprises, government-related organizations, and other target industries.
• Generate qualified leads through prospecting, networking, referrals, industry events, and strategic partnerships.
• Manage the complete sales cycle, from prospecting and client engagement to proposal development, negotiation, and contract closure.
• Build and maintain a healthy sales pipeline with accurate revenue forecasts.

Enterprise Solutions & Consultative Selling :

Promote USER's portfolio of services, including:

• User Experience Research, UX/UI Design and Usability Testing
• Artificial Intelligence and Enterprise AI Solutions
• Digital Transformation and Technology Consulting
• Application Development and Cloud Services
• IT Professional Services and Technology Talent Solutions
• Understand clients business challenges and work with internal technical teams to develop appropriate solutions.
• Lead client presentations, solution discussions, and commercial negotiations.
• Coordinate with delivery teams to ensure proposed solutions align with operational capabilities and client expectations.

Strategic Partnerships & Account Management :

• Develop long-term relationships with enterprise clients, business leaders, and strategic partners.
• Identify opportunities to expand existing accounts through cross-selling and additional service engagements.
• Establish partnerships with technology providers, consulting firms, and industry organisations.
• Represent USER at relevant business and technology events.

Sales Reporting & Market Intelligence:

• Maintain accurate records of opportunities, sales activities, and client interactions.
• Prepare regular pipeline reports, sales forecasts, and business development updates.
• Monitor market trends, competitor activities, and emerging technology opportunities.
• Coordinate with USER to ensure a smooth transition from business development to project delivery.

Requirements:

Essential:

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related discipline.
• Minimum 5 years of relevant B2B business development or enterprise sales experience; 8–10+ years preferred for senior-level candidates.
• Proven track record of acquiring new enterprise clients and achieving sales targets.
• Experience selling IT services, technology consulting, digital solutions, or professional services.
• Strong understanding of the Singapore enterprise market and procurement processes.
• Ability to engage senior stakeholders, including Directors, CIOs, CTOs, and other business decision-makers.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Experience managing complex sales cycles and preparing commercial proposals.
• Strong commercial judgement and ability to work independently.

Preferred:

• Existing network of enterprise clients and technology decision-makers in Singapore.
• Experience with AI solutions, UX research, digital transformation, cloud services, or application development.
• Experience in government-related tenders, RFPs, and enterprise procurement.
• Familiarity with CRM platforms and sales forecasting.
• Experience working with multidisciplinary technical and consulting teams.

Key Performance Indicators:

• New business revenue and gross profit generated
• Number and value of new contracts secured
• Qualified sales pipeline generated
• Lead-to-opportunity and opportunity-to-contract conversion rates
• Strategic accounts and partnerships developed
• Revenue generated through existing-account expansion

Ideal Candidate:

• A commercially driven business development professional who combines strong enterprise relationships with the ability to understand complex technology solutions, identify client needs, and convert opportunities into sustainable revenue.