Business Intelligence, Specialist

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If you believe in developing a better tomorrow, read on.

About the Role

Support the Business Intelligence Unit by producing timely reporting, performing analytics, maintaining dashboards and identifying operational insights across Business Support, QA and Governance functions.

Roles and Responsibilities:

1. Reporting Production, prepare and maintain:

• Daily reports

• Weekly reports

• Monthly dashboards

• Management reports

• KPI scorecards

2. Data Analysis:

• Sales Regions performance

• Sales trends

• Complaint trends

• Quality findings

• Governance exceptions

• Identify root causes and recommendations.

3. Dashboard Management, maintain:

• Power BI dashboards

• Excel automation

• Reporting databases

• KPI monitoring tools

4. Operational Intelligence Support, provide insights for:

• Business Support

• Quality Assurance

• Error trends

• Complaint drivers

• Quality scoring

• Governance

• Compliance breaches

• Audit findings

• Control effectiveness

5. Data Quality, ensure:

• Data completeness

• Data reconciliation

• Report accuracy

• Timely delivery

Minimum Job Requirements:

• Degree in Business / Finance or equivalent

• 3 - 5 years of experience in insurance / banca or financial industry.

• Experience working with large datasets and business reporting.

• Advanced in Microsoft Excel, including data analysis, Pivot Tables, Power Query, data validation and report preparation.

• Proficient in Microsoft Power BI, including dashboard development, data visualization, KPI reporting and automation.

• Strong analytical skills with the ability to interpret data, identify trends and translate insights into recommendations.

• Strong team player, highly committed and accountable.

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