Business Manager

Who We Are:

We are a multinational healthcare media company with around 32 global offices and an impressive distribution network to more than 17 countries and regions. Our company is specialized in healthcare education and information for both professionals and consumers. Our mission is empowering the healthcare community by keep continue to produce and distribute a wide range of healthcare information.

Who We Are Looking For:

MIMS is seeking a dynamic, results-driven Business Manager to accelerate revenue growth and market expansion for its Clinical Decision Solutions (CDS) business in Malaysia.

The role focuses on new client acquisition, existing account growth, strategic partnerships, and market development across hospitals, clinics, pharmacy chains, healthcare institutions, and digital health companies.

What Impact You Will Make:

1. Sales & Revenue Growth

• Achieve annual revenue targets through new business acquisition, renewals, upselling, and cross-selling.
• Develop and execute territory sales plans across Tier 1 and Tier 2 cities.
• Manage the end-to-end sales cycle, including prospecting, solution presentations, proposals, negotiations, and contract closure.
• Maintain a healthy sales pipeline, accurate forecasts, and regular business reporting.

2. Market Development & Strategic Partnerships

• Identify and develop opportunities across public/private hospitals, clinics, pharmacy chains, medical/pharmacy colleges, healthcare associations, and digital health companies.
• Establish partnerships with HIS/EMR vendors, system integrators, and healthcare technology providers to expand CDS adoption.
• Build relationships with key decision-makers, including hospital leadership, clinicians, pharmacy heads, and IT stakeholders.
• Explore government tenders, institutional opportunities, and emerging healthcare market segments.

3. Solution Selling & Client Engagement

• Conduct product demonstrations and communicate the clinical, operational, and commercial value of MIMS CDS solutions.
• Understand customer requirements and coordinate with technical teams on integration feasibility and solution proposals.
• Support RFPs, RFQs, tender submissions, and commercial negotiations.

4. Account Management & Customer Success

• Coordinate with Delivery, Editorial, IT, and Support teams to ensure successful implementation and customer satisfaction.
• Drive customer retention, product adoption, renewals, and account expansion.
• Gather market intelligence and customer feedback to support product and business development.

What Skills and Experience You Will Bring:

• Bachelor's degree in Pharmacy, Life Sciences, Healthcare, Business, or a related discipline.
• Relevant B2B sales or business development experience in healthcare IT, digital health, clinical software, or related healthcare solutions.
• Experience selling to hospitals, clinics, pharmacy chains, healthcare institutions, or technology providers.
• Good understanding of Malaysia's healthcare landscape, including public/private hospital networks, healthcare policies, and digital health initiatives.
• Experience in consultative/value-based selling and managing complex enterprise sales cycles is preferred.
• Willingness to travel across Malaysia, including Tier 1 and Tier 2 cities.

Key competencies

• Strong sales acumen with a proactive, results-oriented, hunter mindset.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Ability to engage senior healthcare executives and clinical/technical stakeholders.
• Self-motivated, commercially driven, and capable of working independently.
• Strong ownership, accountability, and ability to collaborate across teams.