Business Operations Assistant, Mobile Business

China Mobile International Limited (CMI), a wholly-owned subsidiary of China Mobile, has expanded its presence in 39 countries and regions. Leveraging strong support from China Mobile, CMI provides comprehensive international telecom services and solutions to enterprises, carriers, and mobile users.

Job Purpose:

Responsible for daily operations of CMLink MVNO business, including subscriber order handling, channel sales support, customer service support, billing, and business reporting to ensure smooth operations and enhanced customer experience.

Job Functions:

• Handle subscriber orders and requests, ensuring smooth activation, recharge, and refund processes.
• Support channel partners and customer service, resolve issues and coordinate with backend systems.
• Assist in billing reconciliation and settlement with operators to ensure accuracy.
• Conduct data analysis and prepare reports to support management decisions.
• Support compliance operations including PDPA and customer privacy policies.

Job Requirements:

• Degree in Finance, Data Analysis, Business Management, or Marketing preferred.
• 1+ year relevant work experience; telecom operations support experience preferred; outstanding fresh graduates may also be considered.
• Knowledge in mobile network basics, billing, customer service, or logistics is a plus.
• Proficiency in English; Mandarin is an advantage.