Business Process Automation Specialist (SSC)

The Business Process Automation Specialist is responsible for supporting the centralisation, execution and continuous improvement of business processes across Goodpack's regional operations.

The role combines hands-on operational responsibilities with process improvement, data analytics and workflow automation. Working closely with regional teams and functional stakeholders, the specialist will support the transition of processes into SSC, maintain operational efficiency and develop automation solutions to improve productivity, accuracy and process controls.

Key Responsibilities

Business Process Operations & Centralisation

• Support the transition and centralisation of business processes from regional offices into SSC, including process documentation, knowledge transfer and implementation.
• Execute and monitor assigned operational processes, ensuring accuracy, timely completion and compliance with established procedures.
• Manage workflow exceptions, perform reconciliations and coordinate issue resolution with relevant stakeholders.
• Maintain standard operating procedures (SOPs), process documentation and operational controls to ensure business continuity.

Process Improvement & Automation

• Identify opportunities to streamline workflows, reduce manual activities and improve operational efficiency.
• Develop, implement and maintain workflow automation solutions using Alteryx or other relevant automation tools.
• Troubleshoot existing automated workflows and implement enhancements to support changing business requirements.
• Collaborate with regional teams, process owners and IT to support automation initiatives and process standardisation.

Data Analytics & Reporting

• Develop and maintain Power BI dashboards and reports to support operational monitoring and business decision-making.
• Extract, consolidate and transform data from multiple sources to ensure accuracy and consistency.
• Support data analysis and reporting requirements to identify process gaps, trends and improvement opportunities.
• Leverage approved AI tools, including Microsoft Copilot, to improve productivity and support process improvement initiatives.

Requirements

• Diploma or Bachelor's Degree in Business Analytics, Information Systems, Business Administration, Engineering or a related discipline.
• Preferably 3–5 years of relevant experience in business process improvement, automation, data analytics or shared services. Candidates with less experience but strong technical capabilities may also be considered.
• Hands-on experience in Power BI, including dashboard development, data transformation and integration of multiple data sources.
• Experience with workflow automation tools such as Alteryx, Power Automate or equivalent solutions would be advantageous.
• Familiarity with SAP, EDI platforms or other enterprise systems would be an advantage.
• Strong analytical and problem-solving skills, with a meticulous approach and attention to detail.
• Able to manage operational responsibilities while identifying opportunities for process improvement.
• Good communication and interpersonal skills, with the ability to collaborate with stakeholders across different countries and functions.
• Independent, proactive and willing to learn new systems, technologies and business processes.
• Good command of written and spoken English. Mandarin proficiency would be an advantage.

Preferred Attributes

• Hands-on and comfortable managing day-to-day operational processes.
• Strong sense of ownership, accountability and commitment to delivering accurate work.
• Adaptable and willing to take on broader responsibilities as processes are progressively centralised into SSC.
• Curious, resourceful and motivated to develop technical and automation capabilities.

About Goodpack

Goodpack is an innovator in developing safe and cost-efficient transportation and storage solutions for challenging payloads, including natural rubber, food and liquids and specialty industrial goods such as tires and automotive parts. We have a strong network of team members, operations and depots around the world, dedicated to simplifying our customers supply chain processes.

Our Business Promise – Connecting Businesses Globally

We deliver value to our customers and partners through efficient supply chain solutions, our global network and fleets of intelligent returnable containers.

Our Employee Promise

We work closely together, in the spirit of the family-business at our origins. At the same time, supported by a strong and financially robust ownership structure, Goodpack offers meaningful exposure and broad opportunities to make an impact at the local, organizational, and global levels.

Being of a network company with global presence, you will be exposed to different parts of the organization and adjacent functions through collaboration, broader job scope, and job rotations. The fast-paced and dynamic culture accelerates on-the-job training and learning, and consequently professional growth. You have easy access to our leaders, you can avail of international mobility programs and leadership development paths. You become an integral part of the network, your views and opinions matter and your own teams and the surrounding teams support you. You are connected to the entire world and our strong human network is reflecting and supporting our Connecting Businesses Globally business promise.

We believe in the value of employability, the continuous process of acquiring experience, new knowledge through purposeful learning and skills that contribute to successful careers in the ever-changing Logistics and Supply Chain industry.

Who are we looking for

We are always looking out for talents who have the required skills and the following traits:

Adaptable: You believe that change is the only constant and you are resourceful in your attempts to find improvement opportunity within that change. You are not afraid to try new things

Collaborative: You enjoy working with others and you are open to contribute knowledge, ideas and perspective. This is what makes our network strong and resilient

Self-directed: You take initiative, drive it from the start till the end and take pride and accountability in the result of the initiative.

Curious: You are hungry for knowledge, in your area of responsibility as well as beyond. You are determined to seek answers by asking the questions and you are willing to constantly learn.

Hands on: You are comfortable in seeing the big picture and you are passionate about turning strategy into reality through practical means and delivering results.

Communicate proactively: You are well-versed in verbal and written communication. You listen to others opinions and express your thoughts and ideas well.

Join us and be a part of Goodpack family!

By applying to the above-referenced position, you consent to the collection, storage, use, transfer (including outside of the country where such information was collected from) and disclosure of the above personal data by Goodpack for the purposes of evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of your personal details and other information provided (Purposes)