Business Process Management Intern

Company Description

Founded in 1997, SRKK Group is a leading end-to-end digital transformation (DX) consultancy firm with established presences in Malaysia and Singapore. SRKK is highly focused on seven key DX competencies, including hardware procurement & consultancy, IT managed services, cloud enablement, data analytics & business intelligence, modern workplace, IT security and business continuity, as well as technology distribution. The company is a Microsoft preferred (Gold) partner and has strategic partnerships with other global tech giants to provide the latest technology solutions.

About the Role

We are looking for a Process Management Intern to support our team in improving and documenting internal business processes. You will get hands-on exposure to internal audits, process documentation and process improvement projects, as well as an introduction to ISO 9001 and ISO 27001 standards.

KEY RESPONSIBILITIES

Support Internal Audit Activities

• Help plan and schedule internal audit activities across departments.
• Assist in preparing audit checklists and gathering evidence.
• Contribute to the preparation of internal audit reports.
• Support follow-up on corrective and preventive actions (CAPA) to ensure completion.

Assist in Process Documentation

• Help draft and update Standard Operating Procedures (SOPs) and work instructions.
• Support the creation of process flowcharts and review them with process owners.
• Assist in identifying areas where processes can be improved.

Contribute to Process Improvement Projects

• Take part in process improvement initiatives by helping with data collection and simple analysis.
• Support workflow reviews and help document proposed changes.
• Assist in preparing presentations and simple reports on project progress.

Gain Exposure to AI & Automation

• Learn about how AI tools and automation can be applied to internal processes.
• Assist in simple research on new tools or technologies for process efficiency.

WHAT WE'RE LOOKING FOR

• Currently studying or recently graduated in Business Management, Quality Management or a related field.
• Strong documentation and analytical skills with attention to detail.
• Good communication skills and willingness to learn.
• Comfortable using Microsoft Office (Word, Excel, PowerPoint); knowledge of process mapping tools (e.g., Visio, Lucidchart) is an advantage.
• Interested in quality standards (ISO 9001 & ISO 27001) and process improvement.

WHAT YOU WILL GAIN

• Practical experience in internal audits, process documentation and process improvement projects.
• Exposure to ISO 9001 & ISO 27001 standards.
• Mentorship and guidance to build a career in process management.
• Insights into how AI and automation can support process efficiency.

Working Arrangements:

Fully in-office with flexibility to work from home in a case-to-case basis.

Monday to Friday, 9am to 6pm working shift

Located at Port Tech Tower, Bandar Baru Klang.

Note:Note that only shortlisted candidates will be contacted within 1 week after application.