Business Project Manager (Global CRM)

1. Stakeholder Alignment & Engagement

Serve as the primary liaison between company's global/regional business teams and the implementation workstream

Build trusted relationships with senior business stakeholders across regions (EMEA, APAC, Americas)

Facilitate alignment sessions to reconcile regional requirements with global standardization objectives

Navigate organizational politics and competing priorities with diplomacy and firmness

2. Change Resistance Management

Proactively identify sources of resistance (cultural, procedural, territorial) across regions

Develop targeted intervention strategies for high-resistance stakeholder groups

Coach and influence senior business leaders to champion the project implementation within their teams

Address concerns transparently while maintaining momentum toward adoption goals

3. Process Harmonization & Best Practice Adoption

Lead business process workshops to define fit-to-standard approaches

Challenge legacy processes constructively and advocate for Salesforce best practices

Document and communicate agreed global process standards with regional adaptations where justified

Ensure business requirements are translated accurately into solution design inputs

4. Adoption Readiness & Enablement

Define adoption success metrics and KPIs in collaboration with business owners

Develop and execute change readiness assessments across regions

Partner with training teams to ensure enablement programs address real adoption barriers

Monitor adoption post-go-live and drive corrective actions for lagging regions

5. Governance & Communication

Establish and facilitate business governance forums (e.g., Global Process Owner meetings, Regional Change Champion networks)

Provide regular project progress updates to company's senior leadership

Escalate risks and blockers with proposed resolutions through appropriate channels

Experience:

Minimum 10+ years in business consulting, change management, or transformation leadership roles

Proven track record delivering large-scale CRM/Salesforce implementations in global, multi-regional environments

Direct experience managing change in organizations with 500+ end users across multiple countries

Lubricants, Oil & Gas, or B2B Manufacturing industry experience highly advantageous

Competencies:

Executive Presence: Ability to command respect and influence C-level/senior stakeholders

Cultural Intelligence: Demonstrated success working across diverse cultural contexts (APAC, EMEA, Americas)

Conflict Resolution: Skilled at navigating disagreements and building consensus without compromising project objectives

Process Thinking: Strong grasp of Sales and Service processes; able to challenge and improve business workflows

Communication Excellence: Outstanding facilitation, presentation, and written communication skills

Resilience: Comfortable operating in ambiguous, politically complex environments

Certifications (Preferred):

Prosci Change Management Certification or equivalent

Salesforce Administrator or Business Analyst certification

PMP/PRINCE2