Business Relations Executive Assistant (Shift-Role)

We are looking for a Business Relations Executive Assistant to support the Mall Operations General Manager in managing tenant relationships, customer service, sales performance and mall operations.

This is a great opportunity for candidates who are passionate about mall operations, tenant relations, retail, customer service or marketing and are looking to develop their career within a dynamic commercial environment.

Key Responsibilities

• Act as the key liaison between tenants and internal departments.
• Handle tenant enquiries, operational issues and service-related matters.
• Assist in resolving escalated tenant concerns and disputes.
• Understand tenants business models and operational requirements.
• Monitor and analyse tenant sales performance and prepare reports for management.
• Provide market trends, sales insights and business intelligence to tenants and internal stakeholders.
• Support initiatives to improve tenant sales and service performance.
• Assist with contract extension and renewal recommendations based on sales performance.
• Coordinate with Marketing/Sales Promotion teams on campaigns, events and promotional activities.
• Coordinate with internal departments on the annual calendar of events, campaigns and maintenance activities.
• Supervise the daily operations of Information Counters.
• Handle customer enquiries and complaints and ensure timely resolution.
• Monitor customer service standards and ensure company policies and procedures are followed.
• Coordinate customer service projects and initiatives.
• Maintain accurate tenant and business-related databases.
• Perform other duties assigned by the Mall Operations General Manager.

Requirements

• Diploma, Advanced Diploma or Bachelor's Degree in Marketing, Business, Commerce, Advertising, Mass Communication, Engineering or related disciplines .
• Relevant experience in mall operations, tenant relations, retail, property management, customer service or marketing will be an advantage.
• Candidates with mall experience are highly preferred.
• Marketing experience will also be considered.
• Strong communication, interpersonal and networking skills.
• Good commercial awareness and business acumen.
• Good organisational and multitasking abilities.
• Proactive, self-motivated and detail-oriented.
• Able to work well in a fast-paced environment.
• Good command of English and Bahasa Malaysia .
• Proficient in Microsoft Office and spreadsheets.
• Candidates who demonstrate career stability and long-term commitment are preferred.

Why Join Us

• Opportunity to gain hands-on exposure to mall operations and tenant management
• Work closely with multiple internal departments and commercial stakeholders
• Exposure to sales performance, marketing campaigns, events and customer service
• Opportunity to develop strong business relationship and commercial management skills
• Stable working environment with opportunities for long-term career development

Interested candidates are encouraged to apply with an updated CV.

Only shortlisted candidates will be contacted.