Business Support Officer

About the Role

We are looking for a Business Support Officer to support operational continuity and digital readiness within our Specialty Chemicals business unit.

In this role, you will play a key part in supporting system migrations, managing business-critical digital tools, and providing practical assistance across customer service, data governance, project execution and compliance. This is an excellent opportunity for someone who enjoys working across different functions and contributing to digital transformation initiatives.

Key Responsibilities

Customer Service Support

• Provide operational support to customer service teams, including follow-ups, issue resolution and day-to-day process enquiries.
• Monitor customer service performance, identify bottlenecks and recommend practical improvements.
• Translate operational requirements into clear system, reporting and workflow requirements.
• Support the onboarding, training and adoption of new tools and procedures within the customer service environment.

System & Tool Management

• Manage and support business platforms, including PLATO/COFANO (ERP), HSSEQ App, CRM, HR systems, ServiceDesk Plus and SharePoint .
• Support system enhancements and migrations, including pre-migration preparation, implementation and post-migration validation.
• Handle service requests and incidents as a licensed technician through ServiceDesk Plus .
• Support new project implementations and the start-up of new business activities.

Operational Support

• Provide hands-on support for operational projects and business activities.
• Coordinate with relevant stakeholders to ensure smooth implementation and operational continuity.
• Assist in identifying and resolving process or system-related issues.

Data & Document Governance

• Maintain well-structured and accessible document repositories.
• Manage access rights and collaboration strategies across SharePoint and OneDrive .
• Support data governance practices to ensure information is properly maintained and managed.

Digitalization & Compliance

• Contribute to digital transformation and process improvement initiatives.
• Support the implementation of new digital solutions and workflows.
• Ensure activities comply with internal policies, procedures and applicable external regulations.

Collaboration & Communication

• Actively participate in team sites and internal communication platforms.
• Work closely with internal stakeholders and external partners to understand requirements and support business needs.
• Facilitate effective communication across different teams and functions.

Requirements

• Bachelor's Degree in Business Administration, Information Systems, Logistics or a related field .
• Fluent in English , both written and spoken.
• Hands-on and solution-oriented mindset with strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Flexible, committed, well-organized and self-motivated.
• Comfortable working across multiple functions and supporting digital and operational initiatives.

What We Offer

• Join a leading and dynamic company with exciting career development opportunities.
• Take on a varied and responsible role with exposure to multiple business functions.
• Develop your expertise through continuous learning and professional development opportunities .
• Opportunity for overseas training at our headquarters .
• Enjoy an attractive salary and benefits package .