Business Support Services, Associate/Senior Associate

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Technology, Talent Team, Brand Marketing and Communications, Business Development and Risk Managemen

We are looking for a proactive and detail-oriented BSC Associate / Senior Associate to join our fast-paced Core Business Support (CBS) Team in Malaysia. This role is responsible for supervising daily billing operations, issuing invoices, coordinating task allocation and providing operational and administrative support to internal stakeholders.

The ideal candidate thrives in a high-volume environment, ensures accurate and timely billing despite tight turnaround times, and supports the team in delivering excellent service.

Key Responsibilities

• Lead and supervise end-to-end billing operations, including WIP review, invoice preparation, resolve billing discrepancies and issuance of invoices
• Monitor and process high volume billing queues, deadlines, and monthly targets to ensure accuracy and timeliness
• Manage billing adjustments, credit notes, and documentation in compliance with the firm policies
• Supervise Billing Analysts, allocate tasks, and track completion
• Liaise closely with engagement teams and internal stakeholders for billing approvals and query resolution
• Coordinate hotel accommodation and travel arrangements for Senior Managers and Managers.
• Provide ad-hoc administrative support and assistance with meetings, scheduling, and logistics
• Identify process improvement opportunities and support initiatives to enhance operational efficiency
• Update and ensuring customer billing information is correctly setup in the ERP system
• Train and mentor staff on best practices and company procedures

Qualifications & Experience

• Bachelor's degree in accounting, Finance, Business, or related field
• Minimum 1 year experience in a Shared Services Centre (SSC) environment
• 3-5 years of billing, finance operations, or related experience
• Prior experience in a supervisory role or leading a small team is preferred
• Experience in time & billing or ERP systems (SAP) preferred

Skills & Competencies

• Strong operational execution and attention to detail
• Team supervision, task allocation, and coordination
• SLA and deadline management
• Process and control discipline
• Stakeholder coordination and communication skills
• Attention to Details, Problem-solving and escalation management
• Continuous improvement mindset

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you're ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience, where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning:You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership:We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It's yours to build.

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