Business Support Specialist

Job Description

1. Lead partner engagement initiatives, including events, workshops and relationship-building activities to strengthen reseller partnerships
2. Serve as a key point of contact for assigned resellers/partners, addressing queries and supporting relationship management
3. Support the Modern Channel Sales team in executing partner programs and campaigns
4. Assist in partner onboarding, ensuring partners are informed and equipped with necessary tools and knowledge
5. Perform light operational tasks, including manual data entry, updating partner records and preparing reports
6. Track partner performance and provide updates to senior channel managers.
7. Collaborate with internal teams to support partner success and escalate issues when required
8. Maintain accurate records of partner interactions, agreements and engagement activities

Requirement

Education/ What people Know:

1. Diploma in Business, Marketing, or a related field
2. Experience/ What people Have Done:
3. 2 years in partner management, business support, sales support or operations.
4. Exposure to telecommunications, broadband, or technology industries is a plus

Competencies/ What people Can Do:

1. Partner engagement and relationship management
2. Basic operational and administrative support skills
3. Reporting and tracking partner performance
4. Strong communication and interpersonal skills
5. Team collaboration and proactive approach

Personal Attributes/ Who people Are:

1. Excellent stakeholder management and communication skills
2. Energetic, proactive, and team-oriented
3. Partner/customer-focused mindset
4. Independent, detail-oriented with good arrangement skills
5. Willingness to learn and take ownership of engagement and operational tasks
6. Problem-solving orientation with focus on operational efficiency