Role Summary
The Business Transitions & Continuous Improvement (CI) Manager plays a pivotal role in driving the organizations strategic growth, transformation, enhance employee experience and operational excellence agenda. Reporting directly to the Head of Value Innovation, the role supports the onboarding of new and sustainable businesses, transitions, process migrations, and capability expansion into the Malaysia hub.
The role involves planning, coordinating, and executing organizational change initiatives including ensuring smooth transitions during transfer of new or expanded service portfolio, process, systems, or organizational changes, while driving a culture of continuous improvement across teams and business units.
This role also includes executing structured change management programs, driving Lean Six Sigma excellence, and ensuring project governance and execution aligned with the organizations strategic roadmap.
The ideal candidate is a hands-on transformation manager with strong project management skills, excellent business acumen, has a positive can-do attitude and a passion for simplifying processes and enabling teams to adopt change effectively.
Key Responsibilities
1. Transition Management & Change Leadership
- Lead end-to-end transition planning for new business scope, processes, systems implementations, operational changes, and organizational restructuring.
- Develop transition roadmaps, readiness assessments, risk logs, migration timelines and communication plans.
- Coordinate cross-functional teams to ensure smooth adoption of new processes and technologies.
- Facilitate change impact analysis and support teams through organizational change with clear guidance and resources.
- Identify operational risks and mitigation actions to ensure successful go-live and stabilization.
- Facilitate training, workshops, and capability-building sessions on new processes, systems, and ways of working.
- Act as the point of contact during transition phases, ensuring alignment between strategy, operations, and stakeholder expectations.
2. Continuous Improvement (CI)
- Identify opportunities to improve operational efficiency, quality, and cost performance using LEAN Six Sigma, and problem-solving methodologies with Head of Depts.
- Lead CI projects such as cycle-time reduction, workflow optimization, work process redesign, waste elimination, and service-level improvements.
- Further enhance standard operating procedures (SOPs), user guides, best practices, and performance metrics.
- Monitor effectiveness of improvements through KPIs, dashboards, and regular reviews.
- Drive automation opportunities in collaboration with Digital Solutioning/IT teams and digital transformation initiatives.
- Monitor CI pipeline and track benefits realization, cost savings, KPIs, and productivity gains.
3. Project & Program Management
- Manage multiple improvement and transition projects concurrently, ensuring delivery on time, within scope, and within budget.
- Define project objectives, deliverables, timelines, and resource requirements.
- Facilitate effective governance, including project documentation, reporting, and stakeholder updates.
- Coordinate with IT, Operations, Finance, HR, and other functions to ensure integrated implementation.
4. Stakeholder Engagement & Communication
- Build strong relationships across departments, Regional and Head Office team to understand operational needs and pain points.
- Communicate project goals, progress, impacts, and benefits to stakeholders at all levels.
- Facilitate workshops, LEAN Six Sigma training sessions, and process-mapping activities.
- Drive a culture of transparency and accountability throughout change initiatives.
5. Data & Performance Analysis
- Use data analytics to assess current performance baselines and quantify improvement opportunities.
- Develop performance dashboards, scorecards, and reporting frameworks.
- Ensure improvements are evidence-based and aligned with broader strategic goals.
Qualifications & Experience
- Bachelor's degree in Finance or Business, or related field.
- Over 10 years of experience in business transition & transformation, continuous improvement, change management, or operations excellence.
- Certification in LEAN Six Sigma (Green/Black Belt), Agile, PMP or PROSCI Change Practitioner preferred.
- Proven experience leading cross-functional projects and implementing new processes or systems.
- Understanding of finance processes (AP/AR, Closing & Reporting, Controlling, Treasury, IFRS, etc.) is an advantage.
- Strong analytical, problem-solving, and facilitation skills.
- Excellent communication, stakeholder management, and influencing capabilities.
Key Competencies
- Process Improvement Expertise
- Project & Change Management
- Transition & Transformation Management
- Analytical Thinking & Problem Solving
- Cross-functional Collaboration
- Communication & Training
- Adaptability and Resilience
- Leadership Without Authority
- Stakeholder Management
- Advanced Proficiency in Excel and Power Point
- Proficiency in Lean Six Sigma, process mapping, data analysis
- Analytical, structured, and solution-oriented mindset
- Time management, prioritization, and execution discipline
Success Indicators
- Effective delivery of transitions with minimal business disruption
- Measurable improvements in efficiency, quality, cost, or customer / employee experience
- Adoption and sustainability of new processes
- Strong stakeholder satisfaction with project outcomes
- Enhanced culture of continuous improvement across the business
This is a 12-month full-time, fixed-term contract role.
