Call Center - Nearby LRT/MRT Ampang Park

Requirements

• Able to start immediately

Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply

• Good command in English and Bahasa Malaysia (read, written, and spoken)

Mandarin speaker is added advantage

• Computer literate with basic knowledge of MS Office applications,

Pass pre-phone interview & written assessments

• Responsibility

Job scope:

• Excellent telephone etiquette (professional, confident and patient)

Handle incoming customer enquiries over the telephone

• Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.

Identify cause of problems and recommend solutions

Working Shift:

• 8:00AM - 12:00AM

8 working hour daily in rotational shift basis

• 5 working days weekly in rotational shift basis

• Benefits

Remuneration Package:

• Salary range: RM3000++

Basic salary: RM2,

• 00 (Fixed) / RM2,350.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)

Shift allowance (depends on working shift)

• OT allowance (If applicable)

Annual Increment (Based on performance)

• Annual Bonus (Based on performance)

Location:

• Berjaya Times Square, Jalan Imbi Kuala Lumpur

Nearby Imbi monorail station

Job Types: Full-time, Permanent

Pay: RM2,150.00 - RM2,350.00 per month

Benefits:

• Health insurance

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Day shift

Night shift

• Rotational shift

Supplemental Pay:

• Commission pay

Overtime pay

• Performance bonus

Application Question(s):

• What is your expected salary

If you hired, can start 2 September 2024

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Mandarin (Required)

Bahasa (Required)

Expected Start Date: 09/02/2024