Campaign Management Analyst - English

Key Responsibilities:

• Workflow Optimization and Management: o Manage workflow optimization through automation. o Map, plan, and coordinate activities related to workflow. o Address WF/Queue related risks, collect feedback, and ensure continuous process improvement.

• Strategic Partnership Development: o Foster strategic partnerships to drive mutual business success. o Develop a deep understanding of the client's business objectives and brand identity.

• Project and Promo Management: o Manage and coordinate projects (tickets) end to end. o Execute all promo setups and submissions according to client requirements.

• Store Content Management: o Maintain client platform's store content (title, descriptions, attributes, etc.) as per client specifications. o Coordinate with clients to update product details and price points.

• Performance Analysis and Reporting: o Conduct daily SKU hygiene checks to assess competitiveness, sales performance, stocks, pricing, etc. o Operate Shopee/Lazada/Tokopedia/Tiki seller centers fluently. o Understand and analyze basic reports on Seller Centre, including sales and order performance, product performance, store health, and promotion performance.

• Site Performance Reporting: o Analyze daily, weekly, and monthly reporting of site performance via Key Performance Indicators (e.g., service levels).

• Relationship Building: o Build a strong relationship with the site operations team (Market POCs/ Oms/ Team Leads) to ensure proper execution of the capacity plan. o Provide general education regarding the best workflow management practices.

• Working experience with an E-commerce background. Minimum 3 years of experience (preferably with E-commerce Platform/Enabler).

• Operate seller centers fluently, Conduct regular SKU hygiene checks, and analyze key reports for sales, order performance, and store health.

• Preferred knowledge of E-commerce Platforms (Marketplaces) and/or CMSs (SFCC, Magento, Shopify).

• Maintain platform store content according to client specifications, including titles, descriptions, attributes, etc.

• Lead the optimization of workflow through automation, coordinating activities, and addressing risks to ensure continuous improvement.