Campaign Management System (CMS) Consultant

If you are looking to excel and make a difference, take a closer look at us

Overview:

Campaign Management System (CMS) Consultant is responsible for the delivery of complex Campaign/Marketing solutions to enable the business to define, deploy, measure and optimize campaign and marketing activities across the organization. Works with multidisciplinary teams within the organization to understand, analyze, & refine the campaign/marketing application to fulfill the business needs. Subject matter advisor and may serve as a point of escalation and become actively involved to meet schedules and resolve problems in relation to the campaign/ marketing applications. This role reports to the Team Lead of Campaign Management.

Responsibilities:

• Manage issues proactively including timely resolution and identification of long term remediation opportunities.

• Identify and resolve systemic issues to prevent them from repeating.

• Ensure delivery against agreed upon SLAs and overall service delivery of campaign/marketing applications.

• Understand short and long term goal and objectives to recommend technical solutions and services.

• Participates in and contributes to the development of technical/business approaches and/or the recommendation of current system enhancements.

• Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.

• Developing strategies and roadmaps for Campaign/Marketing application solution/platform.

• Designing and implementing the organization's Campaign/Marketing Platform operational procedures.

• Perform impact study of new enhancements to existing campaign/marketing applications processes

• Analyze & consolidate business requirement & develop functional specification design

• Manage & coordinate the overall development, SIT, UAT & Implementation efforts of major projects to deliver technical solutions & ensure business & technical requirements are met within project timelines.

• Oversee progress of campaign/marketing projects, change requests & problem resolution for the section

• Monitor the technical tasks & ensure deliverables are delivered within the project timeline

• Tracking and communication of key milestone status to Head of Department.

• Assist the Campaign lead on coordinating team assignment & activities

• Provide technical training to equip & uplift the skills of the team members

• Provide knowledge transfer on new projects for BAU support.

• Work with Business PM and Business Users, IT PM & team members to define & support Business UAT scope & detail test cases & work out detail breakdown of schedules.

• Ensure that all processes & governance are adhered to.

• Develop overall campaign/marketing application process, technical, functional & programmers specification

• Develop and manage the project timeline for campaign/marketing application projects.

• Prepare documentation to ensure all change management, release management & governance processes are adhered to.

Skills & Experience We Are Looking For:

• Bachelor's Degree in Computer Science or related discipline with IT focus

• Malaysian citizen

• 3 years or more of experience in delivering Campaign/Marketing applications (preferably in Financial Services)

• Experience in SAS CI360, SAS 9.4 platfrom, Salesforce CRM, Tableau is a major plus

• Background in Python, SAS Base programming, or other languages used for complex data manipulation.

• Advanced proficiency in SQL for relational database querying and data modeling.

• Strong working knowledge of web technologies (HTML, CSS, JavaScript).

• Experience with REST/SOAP APIs and data integration methodologies.