At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
So if you believe in inspiring a better future, read on.
About the Role
. To support the Direct Sales (Tele-Assist) channel through campaign execution, Salesforce administration, sales performance monitoring and sales enablement activities.
. To ensure campaigns, CRM platforms and sales support initiatives are executed effectively to improve productivity, conversion and customer engagement.
. To provide operational support through reporting, performance tracking, training coordination and stakeholder support.
Campaign Management
- Support execution of end-to-end tele assist campaigns aligned with business and growth objectives.
- Prepare customer segmentation lists and campaign deployment requirements.
- Conduct campaign setup, deployment and performance tracking activities.
- Monitor campaign performance and escalation of operational issues.
- Maintain campaign trackers and campaign-related documentation.
- Support campaign reviews and performance reporting.
Sales Enablement & Salesforce Management
- Maintain Salesforce records, dashboards, reports and campaign information.
- Support Salesforce administration activities and user management processes.
- Perform dashboard maintenance and reporting updates.
- Conduct data quality reviews and validation activities.
- Support user acceptance testing (UAT) and implementation of Salesforce enhancements.
- Provide first-level support for Salesforce-related enquiries.
- Coordinate onboarding, training schedules and activation programmes for new sales staff.
- Maintain training materials, user guides and team communications.
Sales Performance & Operational Support
- Perform daily monitoring of sales productivity and campaign performance.
- Track lead utilisation, conversion rates and sales achievement against targets.
- Prepare daily, weekly and monthly productivity reports.
- Support recruitment tracking and onboarding administration.
- Assist in organising sales contests, recognition programmes and engagement initiatives.
- Support management reporting, business reviews and performance presentations.
- Escalate business risks, performance gaps and operational issues where appropriate.
Minimum Job Requirements:
- Diploma or Degree holder in any discipline and/or non-degree holders with strong related working experience.
- Fresh graduates are encouraged to apply.
- Up to 1- 2 years relevant experience in campaign management, sales support, CRM administration, reporting or sales operations will be an added advantage.
- Exposure to Salesforce CRM, customer data platforms and reporting tools will be an added advantage.
Special skillset will be an advantage:
- Good understanding of campaign execution and sales support activities.
- Good grasp and appreciation of systems and applications including Salesforce CRM and digital tools.
- Strong analytical skills and attention to detail.
- Good team building and interpersonal skills and able to communicate effectively with people at all levels.
- Ability to support onboarding, training and activation programmes.
- Time management and organizational skills.
- Good presentation and reporting skills.
- Flexibility and adaptability to change.
