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Lead and manage control tower teams overseeing transport execution, planning, and exception handling.
Ensure real-time visibility and proactive resolution of logistics issues across the supply chain.
Maintain alignment with client SLAs, KPIs, and operational requirements.
Coordinate with internal and external stakeholders (carriers, warehouses, 3PLs) to ensure seamless logistics flow.
Monitor and analyze operational KPIs (OTIF, lead time adherence, cost-to-serve, etc.).
Lead root cause analysis for service failures and drive corrective actions.
Prepare regular performance reports for internal leadership and client governance meetings.
Define and implement quality standards, procedures, and best practices within the LLP framework.
Manage quality audits, compliance checks, and documentation in alignment with ISO and client-specific standards.
Lead incident and non-conformance management processes, ensuring timely resolution and preventive measures.
Minimum Bachelor's degree in Logistics, Supply Chain Management, Engineering, or related field (Master's Degree is an added advantage)
Minimum 6 years experience in logistics operations, preferably in a control tower or LLP/4PL environment.
Minimum 3 years of experience in quality management, compliance, or continuous improvement roles.
Minimum 3 ye ars of experience of TMS, visibility platforms, and transport/logistics processes.
Minimum 3 years of experience in multi-country & multi-site stakeholder/client communication and governance management.
DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.
Job ID: 130150903
