CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)

Shopee

Malaysia

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Posted 2 months ago
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Job Description

Job Description:

Oversee and manage the operational processes for CBS, mCBS, and nCBS.
Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
Work with both internal and external functions to properly handle pushed-out parcels.
Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
Coach and advise team members to foster their professional development and enhance team performance.
Drive a culture of excellence and maintain high operational standards.
Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties.
Demonstrate a history of excellence in team development and performance management.

Requirements:

Good communication and stakeholder management skills.
Analytical ability - logical thinking and optimization.
Strong working knowledge of Spreadsheets (Excel/Google Sheets).
Proven working experience in project management
Multitasking and prioritizing skills.
Work with fast, timeline and extra long working hours during campaign
Fast Response, under pressure

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 124723319

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