Service Desk Analyst

Net2source LLP

Seremban

1-11 Years

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Posted 6 hours ago
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Job Description

Job Description-

Key Responsibilities

Provide L1 technical support to users via phone, email, or chat.
Log, track, and resolve incidents and service requests using ITSM/ticketing tools.
Perform incident management and troubleshooting for hardware, software, and network-related issues.
Ensure timely resolution of tickets in line with SLA requirements.
Escalate unresolved issues to L2/L3 support teams when required.
Maintain accurate documentation of incidents, resolutions, and procedures.
Provide on-call support and assist users during critical incidents or outages.
Deliver excellent customer support and ensure high user satisfaction.

Required Skills

2+ years of experience in Service Desk / IT Support / Technical Support roles.
Experience working with ITSM tools (ServiceNow, Jira, Remedy, or similar ticketing systems).
Good understanding of incident management and ticketing processes.

More Info

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Open to candidates from:

Malaysian

About Company

Net2source LLP

Net2Source (N2S) is your gateway to access global talent, recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), Diversity Spend Capture, Nearshoring/Co-shoring, and BPO Services.

Job ID: 144594035