Change Management Lead

Job Overview

The Change Management Lead will be responsible for driving organisational change, stakeholder engagement, communication, training and business readiness throughout the transformation programme.

The programme involves payroll service transition, SAP Payroll transformation and Workday integration, requiring effective coordination across HR, Payroll, IT, business teams and external service providers.

The ideal candidate should have strong experience in organisational change management, particularly in enterprise transformation or system implementation projects, with the ability to engage stakeholders and drive successful adoption of new systems and processes.

Key Responsibilities

1. Change Management Strategy & Planning

• Develop and execute change management strategies and plans aligned with the transformation programme.
• Conduct change impact assessments to identify impacts on people, processes, systems and business operations.
• Identify change risks, resistance and potential adoption challenges, and develop mitigation plans.

2. Stakeholder Engagement & Communication

• Develop and manage stakeholder engagement and communication plans across multiple countries and business functions.
• Work closely with HR, Payroll, IT, project teams and business leaders to ensure alignment throughout the transformation.
• Facilitate stakeholder workshops, change awareness sessions and regular progress updates.
• Manage stakeholder expectations and support the resolution of change-related concerns.

3. Training, Adoption & Business Readiness

• Develop and coordinate training and user adoption plans for new payroll systems and processes.
• Work with relevant teams to identify training needs and support knowledge transfer activities.
• Conduct business readiness assessments before system go-live and transition milestones.
• Monitor user adoption and provide recommendations to address readiness gaps.

4. Change Implementation & Transition Support

• Support organisational change activities throughout system implementation, testing, deployment and transition.
• Coordinate change-related activities with project managers, functional teams and external vendors.
• Support communication and change readiness during cutover, go-live and post-implementation stabilisation.
• Ensure change activities are aligned with programme milestones and business objectives.

5. Change Reporting & Continuous Improvement

• Track change management progress, stakeholder readiness and adoption metrics.
• Prepare change status reports, risk assessments and management updates.
• Identify opportunities to improve change effectiveness and support sustainable adoption.

Qualifications & Requirements

• Bachelor's Degree in Human Resources, Business Administration, Information Technology, Organisational Development, Project Management or a related field.
• Preferably a minimum of 5 years of relevant experience in Change Management, Organisational Transformation, or Business Transformation..
• Proven experience leading change management activities for large-scale system implementation, digital transformation or business process improvement projects.
• Strong knowledge of change impact assessments, stakeholder engagement, communication planning, training and adoption strategies.
• Experience working with cross-functional teams and managing stakeholders at different organisational levels.
• Strong leadership, facilitation, problem-solving and interpersonal skills.
• Excellent written and verbal communication skills in English.
• Ability to work independently and manage multiple priorities in a fast-paced project environment.

Added Advantages

• Experience in SAP implementation, SAP HCM/Payroll, Workday or other enterprise HR/payroll systems.
• Exposure to payroll transformation, HR shared services or payroll service provider transitions.
• Experience supporting regional or multi-country transformation programmes.
• Familiarity with change management methodologies such as PROSCI ADKAR, Kotter's 8-Step Model or other structured change frameworks.
• Professional certifications in Change Management or Project Management.

Prior SAP Payroll or Workday technical experience is an advantage but not mandatory.

Who We're Looking For

We're looking for someone who is not only experienced in managing change but also passionate about helping people adapt to new technologies, processes and ways of working.

If you're a proactive leader who enjoys engaging stakeholders, driving user adoption and making transformation initiatives successful, we'd love to hear from you!