Change Management Specialist

Title: Change Management Specialist

Department: Product Operations (ProdOps)

Company: Tranglo Sdn Bhd

Sector: Fintech/cross-border remittance / money transfer 

Location: Bangsar South, Kuala Lumpur

Task List ( I can)

1. Review, assess, and validate Change Requests (CRs) prior to development approval.

2. Conduct detailed impact analysis (technical, financial, operational, compliance).

3. Ensure proper UAT, regression testing, and stakeholder sign-off.

4. Govern release scheduling and production deployment and monitor post-deployment performance and stability.

5. Maintain complete audit trail and documentation for compliance purposes.

6. Conduct feasibility and risk assessment in collaboration with Product, Technology, Risk, Compliance, and Operations teams.

7. Define go-live readiness criteria and deployment checklist.

8. Ensure end-to-end testing (SIT, UAT, financial validation).

9. Manage hypercare period post-launch to ensure transaction stability.

10. Mitigate financial exposure and operational risks before go-live.

11. Classify and prioritize production issues (Critical/High/Medium/Low).

12. Lead hotfix approval process and expedited change governance when required.

13. Ensure rollback plans and emergency release documentation are in place.

14. Oversee Root Cause Analysis (RCA) and preventive action planning.

15. Monitor recurring defect trends and drive long-term remediation.

Must Know Skills / Knowledge / Experience (I have)

1. Strong hands-on experience managing Change Requests (CR), new releases, and production hotfixes

2. Proven track record of managing production deployments without service disruption

3. Experience handling emergency changes and expedited release approvals

4. Familiarity with API integrations and batch processing

5. Strong understanding of production vs staging environments

6. Experience managing Severity 1 / Critical incidents & Ability to perform structured impact assessment (technical + operational + financial)

7. Familiarity with ITIL-based frameworks (Incident, Problem, Change Management)

8. Strong documentation discipline (change logs, release notes, audit trail)

9. Knowledge of rollback planning and mitigation strategy

10. High accountability and ownership mindset

Preferable Skill / Knowledge ( I know)

1. Experience in cross-border remittance / money transfer platforms

2. Experience with JIRA, ServiceNow, Zendesk, or similar ticketing tools

3. Ability to read API documentation and understand payload structure

4. SQL knowledge for basic transaction validation queries

5. Experience working closely with DevOps teams

Salary up to RM6,000 only.