Change Manager (OCM) Organizational Change Management

In this role, you will work closely with regional leaders, business stakeholders, and cross-functional teams to drive change adoption, stakeholder engagement, communication, and business readiness. You will play a key role in ensuring successful implementation of new operating models, digital initiatives, and customer support transformation.

Key Responsibilities

• Lead Organizational Change Management (OCM) activities across APAC transformation initiatives.
• Conduct change impact assessments and develop change management strategies.
• Drive stakeholder engagement, communication, and business readiness activities.
• Develop and execute communication, training, and adoption plans.
• Partner with regional business leaders, Affiliate teams, and Field Service Engineers to support change adoption.
• Collaborate with Marketing and Communications teams to promote digital customer support channels and enhance customer adoption.
• Monitor change progress, manage risks, and recommend continuous improvements.

Requirements

• Bachelor's Degree in Business, Human Resources, Organizational Development, Project Management, or a related discipline.
• Minimum 5 years of experience in Organizational Change Management, Change Leadership, or Business Transformation.
• Experience managing regional or global transformation projects in a matrix organization.
• Strong stakeholder management, communication, and influencing skills.
• Experience developing change impact assessments, communication plans, and training strategies.
• Excellent English communication skills.

Preferred Qualifications

Prosci Change Practitioner, ADKAR, or equivalent OCM certification.

Experience in Medical Devices, Healthcare, Diagnostics, Technical Service, or Shared Services environments.

Exposure to Digital Transformation, Customer Support, or Service Operations.