Chatbot Business Analyst - Operations, Marketplace
Chatbot Business Analyst - Operations, Marketplace
ShopeeFresher
- Posted 45 minutes ago
- Be among the first 10 applicants
Job Description
Job Description:
- Develop training materials and programs for the chatbot, including chatbot scripts, response guidelines, and data analysis tools.
- Train the chatbot to understand and respond to customer inquiries and complaints, using machine learning techniques and natural language processing.
- Analyze chatbot performance data and customer feedback to identify areas for improvement and make necessary updates to the chatbot's training.
- Collaborate with developers and engineers to ensure chabot's functionality meets user expectations.
- Stay up-to-date with the latest AI and chatbot technologies and trends, and apply them to enhance the chatbot's capabilities.
Requirements:
- Candidates with 1-2 years experience in project management roles, where experience in e-commerce customer operations or Chatbot training is a plus
- Fresh graduates with relevant backgrounds in Computer Science, Data Science and AI relevant disciplines will also be considered.
- Strong analytical and problem-solving skills, with the ability to analyze large amounts of data to identify trends and make informed decisions.
- Excellent communication skills (written and verbal) in both English and BM.
- Strong interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
More Info
Job Type:
Industry:
Employment Type:
Key Skills
chatbot scripts
data analysis tools
response guidelines
chatbot technologies
About Company
Skills:
Machine Learning, Natural Language Processing, Data Analysis