Chatbot Project Management - Operations, MY Marketplace
Chatbot Project Management - Operations, MY Marketplace
Shopee2-4 Years
- Posted 2 months ago
- Be among the first 10 applicants
Job Description
Job Description:
- Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
- Drive the planning, rollout, and adoption of new AI/chatbot features and backend systems for local market adoption.
- Create rollout playbooks, progress trackers, and roadmaps to support scalable implementation.
- Work cross-functionally with regional CS, Product, and Business teams to align priorities, identify blockers early, and deliver roadmap outcomes.
- Track project KPIs and support data-driven decisions through structured reporting and insights.
- Propose improvements for the continuous enhancement of Shopee's chatbot capabilities.
Requirements:
- 2-4 years of experience in project management, digital transformation, or strategy roles prior experience in the rollout of new IT or AI systems is a plus.
- Strong project management and stakeholder engagement skills-able to drive alignment and execution across multiple teams.
- Analytical mindset with comfort in using data (Excel, dashboards) to diagnose issues and evaluate impact.
- Excellent communication and presentation skills in English and BM Mandarin is a plus.
- Proactive, adaptable, and able to thrive in fast-paced, ambiguous environments.
More Info
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Key Skills
About Company
Skills:
Excel, Dashboards, Digital Transformation, AI Systems, Project Management
Skills:
marketing activation , Seller onboarding platforms, Pim, Supplier Management, OMS, Project management, Account Management, Merchandising, Marketplace tools, Analytics dashboards
Skills:
Excel, Automation, Marketplace Operations, AI tools, BI dashboards
Skills:
Asana, Jira, Process Design, Portfolio Management, Project Management, Program Management, Reporting, Governance