Chatbot Project Management - Operations, MY Marketplace

Shopee

Malaysia, Kuala Lumpur

2-4 Years

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Posted 10 months ago
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Job Description

Job Description:

Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
Drive the planning, rollout, and adoption of new AI/chatbot features and backend systems for local market adoption.
Create rollout playbooks, progress trackers, and roadmaps to support scalable implementation.
Work cross-functionally with regional CS, Product, and Business teams to align priorities, identify blockers early, and deliver roadmap outcomes.
Track project KPIs and support data-driven decisions through structured reporting and insights.
Propose improvements for the continuous enhancement of Shopee's chatbot capabilities.

Requirements:

2-4 years of experience in project management, digital transformation, or strategy roles prior experience in the rollout of new IT or AI systems is a plus.
Strong project management and stakeholder engagement skills-able to drive alignment and execution across multiple teams.
Analytical mindset with comfort in using data (Excel, dashboards) to diagnose issues and evaluate impact.
Excellent communication and presentation skills in English and BM Mandarin is a plus.
Proactive, adaptable, and able to thrive in fast-paced, ambiguous environments.

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

Digital Transformation

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 124717163

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